下载App
资质规则
旅行
账户
Stephen E
Great hotel let down by reception
Bushtown Hotel & Spa的点评
点评：Overall a lovely hotel, unfortunately the check in experience / reception lets it down.
We arrived at 3.30 and asked to check in (most hotels are 3pm) to be told check in is 4pm, which is fair enough. Normally when you arrive early a hotel will offer to check if the rooms ready early.
Checked in at 4pm and went to the room, which clearly had been recently refurbished. It was lovely and spotlessly clean.
Unfortunately despite having written confirmation, there was no cot and no welcome gift which had been paid for.
It took 2 calls to reception for this to be sorted without any apology for the mix up or inconvenience.
We did notice a lot of people queuing at reception who had reservations for the Carvery, they were quite rudely told to ‘go over there’.
The positive is that we dined at the restaurant and the service and food was 5 star. Staff were lovely and friendly, which was a complete contrast to reception. Same can be said for breakfast, which again was brilliant.
Upon check out we were told the welcome gift needed paid for, despite being told when we checked in it was already paid. The price quoted and price to be paid also were different.
We will be back again for the restaurant but not to stay, as unfortunately the hotel experience and service was disappointment
We arrived at 3.30 and asked to check in (most hotels are 3pm) to be told check in is 4pm, which is fair enough. Normally when you arrive early a hotel will offer to check if the rooms ready early.
Checked in at 4pm and went to the room, which clearly had been recently refurbished. It was lovely and spotlessly clean.
Unfortunately despite having written confirmation, there was no cot and no welcome gift which had been paid for.
It took 2 calls to reception for this to be sorted without any apology for the mix up or inconvenience.
We did notice a lot of people queuing at reception who had reservations for the Carvery, they were quite rudely told to ‘go over there’.
The positive is that we dined at the restaurant and the service and food was 5 star. Staff were lovely and friendly, which was a complete contrast to reception. Same can be said for breakfast, which again was brilliant.
Upon check out we were told the welcome gift needed paid for, despite being told when we checked in it was already paid. The price quoted and price to be paid also were different.
We will be back again for the restaurant but not to stay, as unfortunately the hotel experience and service was disappointment
翻译：总的来说，这是一家不错的酒店，可惜入住体验/接待服务不太理想。
我们下午3点半到达，要求办理入住手续（大多数酒店是下午3点），结果被告知下午4点入住，这也还算合理。通常情况下，如果提前到达，酒店会主动询问房间是否准备好。
下午4点入住，房间显然是新装修的。房间很漂亮，一尘不染。
可惜的是，尽管有书面确认，但没有婴儿床，也没有已经付款的迎宾礼物。
我们打了两次电话给接待处才解决这个问题，却没有为造成的混乱和不便道歉。
我们注意到很多预订了烤肉餐厅的人在接待处排队，他们被粗鲁地告知“去那边”。
值得庆幸的是，我们在餐厅用餐，服务和食物都是五星级的。工作人员热情友好，这与接待处的表现形成了鲜明对比。早餐也一样棒极了。
退房时，我们被告知迎宾礼物需要付费，尽管入住时被告知已经付费了。报价和实际支付的价格也不同。
我们会再来这里享用餐厅，但不会入住，因为遗憾的是，酒店的体验和服务令人失望。
我们下午3点半到达，要求办理入住手续（大多数酒店是下午3点），结果被告知下午4点入住，这也还算合理。通常情况下，如果提前到达，酒店会主动询问房间是否准备好。
下午4点入住，房间显然是新装修的。房间很漂亮，一尘不染。
可惜的是，尽管有书面确认，但没有婴儿床，也没有已经付款的迎宾礼物。
我们打了两次电话给接待处才解决这个问题，却没有为造成的混乱和不便道歉。
我们注意到很多预订了烤肉餐厅的人在接待处排队，他们被粗鲁地告知“去那边”。
值得庆幸的是，我们在餐厅用餐，服务和食物都是五星级的。工作人员热情友好，这与接待处的表现形成了鲜明对比。早餐也一样棒极了。
退房时，我们被告知迎宾礼物需要付费，尽管入住时被告知已经付费了。报价和实际支付的价格也不同。
我们会再来这里享用餐厅，但不会入住，因为遗憾的是，酒店的体验和服务令人失望。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
