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Nice food but rude manager would put us off returning
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Nice food but rude manager would put us off returning
Urban Restaurant的点评
点评：I had booked a table here for my daughter's graduation celebration dinner. Originally it was for 6 adults at 7pm, however, a week beforehand I rang to ask if it was possible to add my sister in law and baby nephew to the booking. The girl on the phone said that we would have to be seated at 2 separate tables, alternatively, if I was happy to change my booking to 730pm, they would be able to accommodate us at a larger table together. I told her I was more than happy to come at 730pm and was appreciative of her help. She told me she had amended my booking.
However, when we arrived last night at 725pm, the plain clothed lady at the door, who I'm assuming must be the manager, looked me up and down and said 'your booking was for 7 love' I explained the situation and told her that I had spoken to a staff member a week ago and she told me to come at 730pm. The lady looked at the screen and shook her head, another staff member came over and she said 'this girls booking was for 7' they both stood muttering and shaking their heads, looking at the screen. The lady then asked me how many of us there were, I told her 7 adults and one baby, she looked disgusted, continued to tut and mutter. She then asked us to take a seat while she went walking around the restaurant. Honestly at this point, I felt like leaving but I didn't want to let me daughter down as she had been looking forward to it for weeks.
Around 5 minutes later the lady returned, curtly showed us to a lovely 8 seater table and walked off.
I do have to say the food was lovely, quick service and very reasonably priced. The young waitress that took our order was friendly. However the managers horrible attitude had already put a dampner on what should have been a lovely evening and for that we wouldn't return
However, when we arrived last night at 725pm, the plain clothed lady at the door, who I'm assuming must be the manager, looked me up and down and said 'your booking was for 7 love' I explained the situation and told her that I had spoken to a staff member a week ago and she told me to come at 730pm. The lady looked at the screen and shook her head, another staff member came over and she said 'this girls booking was for 7' they both stood muttering and shaking their heads, looking at the screen. The lady then asked me how many of us there were, I told her 7 adults and one baby, she looked disgusted, continued to tut and mutter. She then asked us to take a seat while she went walking around the restaurant. Honestly at this point, I felt like leaving but I didn't want to let me daughter down as she had been looking forward to it for weeks.
Around 5 minutes later the lady returned, curtly showed us to a lovely 8 seater table and walked off.
I do have to say the food was lovely, quick service and very reasonably priced. The young waitress that took our order was friendly. However the managers horrible attitude had already put a dampner on what should have been a lovely evening and for that we wouldn't return
翻译：我在这里为女儿的毕业庆祝晚宴预订了一张桌子。原本是晚上7点，6个成人的座位，但一周前我打电话询问是否可以把我嫂子和小侄子也加进去。接电话的女孩说，我们得分坐在两张桌子上，或者，如果我愿意把预订改到晚上7点30分，他们可以安排我们坐在一张更大的桌子上。我告诉她，我非常乐意晚上7点30分来，并且非常感谢她的帮助。她说她已经修改了我的预订。
然而，昨晚7点25分我们到达时，门口一位穿着便衣的女士，我猜她一定是经理，上下打量了我一番，说：“你的预订是7点的。”我解释了情况，并告诉她我一周前就和一位工作人员谈过了，她让我晚上7点30分来。那位女士看着屏幕摇了摇头，另一位工作人员走了过来，说：“这位女士预订的是7人份的。”她们俩都站在那里，一边嘟囔着，一边摇着头，看着屏幕。那位女士问我我们一共有多少人，我告诉她7个大人加1个小孩，她看起来很不高兴，继续啧啧啧地嘟囔着。然后她请我们坐下，自己则在餐厅里四处走走。说实话，当时我真想离开，但又不想让我的女儿失望，因为她已经盼望了好几个星期了。
大约5分钟后，那位女士回来了，她简短地把我们带到一张漂亮的8人桌旁，然后就走开了。
不得不说，这里的食物很美味，服务快捷，价格也很合理。为我们点餐的年轻女服务员很友好。然而，经理糟糕的态度已经给这个本该美好的夜晚蒙上了一层阴影，为此我们不会再来了。
然而，昨晚7点25分我们到达时，门口一位穿着便衣的女士，我猜她一定是经理，上下打量了我一番，说：“你的预订是7点的。”我解释了情况，并告诉她我一周前就和一位工作人员谈过了，她让我晚上7点30分来。那位女士看着屏幕摇了摇头，另一位工作人员走了过来，说：“这位女士预订的是7人份的。”她们俩都站在那里，一边嘟囔着，一边摇着头，看着屏幕。那位女士问我我们一共有多少人，我告诉她7个大人加1个小孩，她看起来很不高兴，继续啧啧啧地嘟囔着。然后她请我们坐下，自己则在餐厅里四处走走。说实话，当时我真想离开，但又不想让我的女儿失望，因为她已经盼望了好几个星期了。
大约5分钟后，那位女士回来了，她简短地把我们带到一张漂亮的8人桌旁，然后就走开了。
不得不说，这里的食物很美味，服务快捷，价格也很合理。为我们点餐的年轻女服务员很友好。然而，经理糟糕的态度已经给这个本该美好的夜晚蒙上了一层阴影，为此我们不会再来了。
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