点评:We first came here very soon after it first opened a year or so ago. It was not good. We put it down to early teething problems and went again some weeks later, but there was no improvement.
Fast forward a year or so, new local management, high profile involvement. We gave it another go. I just so like the concept of this that I really do want it to work.
The Good.
Nice vibe. Good location. Nice staff.
The Bad.
The need to ask for everything.
Ask to order. (we waited almost 30 minutes)
Ask for cutlery !
Ask for condiments
Ask to pay.
What they didn't have.
More butter for the delicious bread rolls (£6.95) The amount provided was miniscule, and just how does a restaurant run out of butter!)
Avocado for the salad that listed avocado as a main ingredient.
The food. Just about passable. The lamb leg steak was very fatty with lots of gristle. Cheap meat with a premium price tag. But wonderful chips and charred baby tomatoes!
Finally, when visiting the Gents, I spotted a board with specials. Oh, I would have ordered that. I just didn't know the board existed.
There is a serious lack of attention to detail here, and seemingly nobody in actual control. The young staff are great and try hard, but many of the older staff seem to spend too much of their time yakking behind the bar or sitting outside instead of running the place and paying attention to the customers. There needs to be someone constantly running an eye over every single table looking for anything wrong.
A shake up is needed, another one. This should and could be one of the towns' top places to eat. Right now it isn't.
翻译:我们第一次来这里,是在大约一年前,它刚开业不久。感觉不太好。我们觉得是初期的问题,几周后又去了一次,但情况没有任何改善。
快进大约一年,新的本地管理层,高调的参与。我们又去了一次。我太喜欢这个餐厅的理念了,真心希望它能成功。
优点:
氛围好。地理位置好。员工好。
缺点:
什么都需要开口要。
点餐时要问。(我们等了将近30分钟)
要餐具!
要调味品!
要付款。
他们没有的东西:
要更多的黄油来做美味的面包卷(6.95英镑)。提供的量少得可怜,一家餐厅怎么会没有黄油呢!
要一个牛油果来做沙拉,因为沙拉的主料是牛油果。
食物:还过得去。羊腿牛排很肥,有很多软骨。肉便宜,价格贵。不过薯条和烤小番茄真好吃!
终于,去男厕所的时候,我看到了一块写着特价菜的牌子。哦,我真想点这个。我之前根本不知道有这块牌子。
这里严重缺乏对细节的关注,似乎没有人真正掌控全局。年轻的员工很棒,也很努力,但很多老员工似乎把太多时间花在吧台后面闲聊或坐在外面,而不是管理餐厅,关注顾客。需要有人时刻关注每一张桌子,发现任何不对劲的地方。
需要彻底整顿,再整顿一次。这家餐厅应该,也有可能成为城里最好的餐厅之一。但现在它还不是。