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Solo_traveler46
Mixed Experience – Beautiful Property, Poor Service
The Escape at Nonsuch Bay Antigua的点评
点评：The property is beautiful and the honeymoon suites with private pools and nice views are definitely the highlight—we really enjoyed the room during our stay. However, the rest of the experience was disappointing. The beach was relaxing but not convenient to get to. There were only two scheduled boat rides per day, and we weren’t informed about them when we arrived. That led us to walk a long, tiring path multiple times, which was difficult especially since my daughter has a foot issue. Service was not good. Staff were not attentive, never went above and beyond, and even forgot a floating tapas and champagne service I requested for our private pool. We skipped lunch that day waiting for it, and all we got was an apology and a few small appetizers. We were also wrongly charged $90 for a taxi ride we never took and had to dispute it at checkout. The food overall was very disappointing—we skipped several meals because we didn’t like it. The room was not thoroughly cleaned, especially the tea and coffee area which was dusty with old sugar and expired teas. The bed was hard, the pillows were uncomfortable, and the comforter was too thin for how cold the AC made the room at night. The drinks at the beach were good, but there weren’t many options, and the beach had a lot of seaweed and felt isolated with nothing much to do nearby. While the property looks great, the poor service, bad food, and lack of comfort made the experience very underwhelming.
翻译：酒店很漂亮，带私人泳池和美景的蜜月套房绝对是亮点——我们入住期间非常享受房间。然而，其他体验却令人失望。海滩虽然令人放松，但前往并不方便。每天只有两次预定的乘船游览，而且我们到达时并没有收到任何通知。这导致我们不得不多次步行，走很长很累的路，这对我来说尤其困难，因为我女儿的脚有毛病。服务也不好。工作人员不够周到，从未提供任何额外服务，甚至忘记了我要求的私人泳池水上小吃和香槟服务。那天我们为了等服务而放弃了午餐，结果只得到了一句道歉和几份小食。我们还被错误地收取了90美元的出租车费，而我们根本没坐过，不得不在结账时提出异议。总的来说，食物非常令人失望——我们因为不喜欢而放弃了好几顿饭。房间没有彻底打扫，尤其是茶和咖啡区，到处都是过期的糖和过期的茶叶。床很硬，枕头不舒服，被子太薄，晚上空调冷得跟不上。海滩上的饮料不错，但选择不多，海滩上海藻很多，感觉很偏僻，附近没什么可玩的。虽然酒店看起来不错，但糟糕的服务、难吃的食物和缺乏舒适感，让这次体验非常不尽如人意。
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