点评:We went to get food from here recently.
My Partner asked for fresh lettuce, which is her right, to which he replied he hasn't got time as there are other customers, funny that as the only other customer was being served by the other girl behind the counter.
The employee, a male named Oz, just mouthed off at her.
Cut a long story short, he actually lost it, three times, even stood there with his face contorted with anger.
My Partner did nothing wrong, she only said that he shouldn't be so rude and that she thought that the customer was right, no shouting or swearing or anything like that, it all came from him ... all over some fresh lettuce.
I reported this to the area manager Tracey, who was a complete utter waste of time.
She replied to my complaint by saying irrelevant things like staffing is difficult in the hospitality industry ... And that's our problem, HOW?
I have now requested a Subject Access Request ascertaining the incident as it seems this Tracey has been sucked in by lies from her staff.
It also seems that she is trying to ban me from the garage that this Subway is situated.
翻译:我们最近去这里买食物。
我的伙伴要了新鲜的生菜,这是她的权利,他回答说他没有时间,因为还有其他顾客,有趣的是,因为柜台后面的另一个女孩正在为唯一的其他顾客服务。
那个员工,一个名叫奥兹的男性,只是对她嗤之以鼻。
长话短说,他竟然输了,输了三次,还气得站在那里,脸都扭曲了。
我的合作伙伴没有做错任何事,她只是说他不应该这么粗鲁,她认为顾客是对的,没有大喊大叫或咒骂之类的,这一切都来自他……一些新鲜的生菜。
我向区域经理 Tracey 报告了这件事,他完全是在浪费时间。
她回答我的投诉时说了一些无关紧要的事情,比如酒店业的人员配备很困难……这就是我们的问题,怎么办?
我现在已经请求了一个主题访问请求来确定事件,因为这个 Tracey 似乎被她的员工的谎言所吸引。
似乎她还试图禁止我进入这个 Subway 所在的车库。