下载App
资质规则
旅行
账户
DayTrip3912724****
Disappointing Experience and Unprofessional Treatment
黄金峡谷贝斯特韦斯特套房酒店的点评
点评：We recently stayed at this hotel and were deeply disappointed by both the accommodations and the way we were treated. Upon arrival, we were told we would need to pay an additional fee for having our child in the room with us—despite booking a room that clearly indicated it was for our family. This forced us to upgrade from our original King room with a rollaway to a room with two beds, which was not what we preferred, nor has this been an issue on past stays.
To make matters worse, we were accused of attempting to hide our service dog, even though the dog was clearly present, laying at my feet during check-in. The accusation was both unfounded and offensive. It was upsetting to be treated as if we were doing something dishonest, especially when we were in full compliance with ADA regulations. To blame the guest because the front desk staff forgot to give us a paper to sign at check in is unprofessional and unacceptable.
The hotel also had a strong, pervasive curry smell that made the stay uncomfortable. We felt as though we were being watched by management throughout our time there, and it wasn’t just us—other members of our group received inaccurate bills and were wrongly accused of having more people in their rooms than allowed, which simply was not true.
The management’s behavior was rude and unprofessional, and the overall atmosphere made us feel unwelcome and unfairly judged. This experience fell far short of hospitality, and unfortunately, we will not be returning or recommending this location to others.
To make matters worse, we were accused of attempting to hide our service dog, even though the dog was clearly present, laying at my feet during check-in. The accusation was both unfounded and offensive. It was upsetting to be treated as if we were doing something dishonest, especially when we were in full compliance with ADA regulations. To blame the guest because the front desk staff forgot to give us a paper to sign at check in is unprofessional and unacceptable.
The hotel also had a strong, pervasive curry smell that made the stay uncomfortable. We felt as though we were being watched by management throughout our time there, and it wasn’t just us—other members of our group received inaccurate bills and were wrongly accused of having more people in their rooms than allowed, which simply was not true.
The management’s behavior was rude and unprofessional, and the overall atmosphere made us feel unwelcome and unfairly judged. This experience fell far short of hospitality, and unfortunately, we will not be returning or recommending this location to others.
翻译：我们最近入住了这家酒店，对住宿条件和接待方式都深感失望。抵达后，我们被告知需要额外付费才能带孩子入住——尽管我们预订的房间明明写着是全家入住的。这迫使我们从原来的带折叠床的大床房升级到了带两张床的房间，这可不是我们想要的，而且在过去的住宿中也从未出现过这种情况。
更糟糕的是，我们被指控试图藏匿我们的服务犬，尽管它明明就在我入住时就躺在我的脚边。这项指控毫无根据，令人反感。我们被当作做了不诚实的事情，这让我们很不爽，尤其是在我们完全遵守《美国残疾人法案》(ADA) 规定的情况下。因为前台工作人员忘记在入住时给我们签字就责怪客人，这种行为既不专业，也不可接受。
酒店里弥漫着一股浓重的咖喱味，让我们的入住体验很不舒服。我们感觉自己在入住期间一直受到管理层的监视，而且不仅仅是我们——我们团队的其他成员也收到了不准确的账单，并被错误地指控房间人数超过规定，这根本不是事实。
管理层的行为粗鲁且不专业，整体氛围让我们感到不受欢迎，受到了不公平的评判。这次体验完全谈不上热情好客，很遗憾，我们不会再来，也不会向其他人推荐这家酒店。
更糟糕的是，我们被指控试图藏匿我们的服务犬，尽管它明明就在我入住时就躺在我的脚边。这项指控毫无根据，令人反感。我们被当作做了不诚实的事情，这让我们很不爽，尤其是在我们完全遵守《美国残疾人法案》(ADA) 规定的情况下。因为前台工作人员忘记在入住时给我们签字就责怪客人，这种行为既不专业，也不可接受。
酒店里弥漫着一股浓重的咖喱味，让我们的入住体验很不舒服。我们感觉自己在入住期间一直受到管理层的监视，而且不仅仅是我们——我们团队的其他成员也收到了不准确的账单，并被错误地指控房间人数超过规定，这根本不是事实。
管理层的行为粗鲁且不专业，整体氛围让我们感到不受欢迎，受到了不公平的评判。这次体验完全谈不上热情好客，很遗憾，我们不会再来，也不会向其他人推荐这家酒店。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
