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Food was delicious, service needs to be improved
Mr_Z_loves_travel
Food was delicious, service needs to be improved
Ristorante al Lago的点评
点评：We passed by a couple of times while vacationing in Ascona and decided to visit together with a befriended couple on Monday evening. Welcome was friendly and we got a very nice table in the garden. The food tasted delicious. Both starters were a treat for the palate as well as for the eyes. The Mains were also very flavourful, the fish was magnificent, the lamb extremely tasty and tender. The veal filet was a bit overcooked and to be honest, very small for that price. The sidedish for the veal, the "Auberginenauflauf" was heaven. Overall: Taste 5* (except the veal 4* for the well done)
Presentation 5* except the veal (3*)
But there was one big no-no:
We received a gazpacho as a greeting from the kitchen and my friend's wife had a piece of glass in the soup and fortunately bit on it before she swollowed it. We showed the glass piece to the service team and asked to investigate where it came from, if something broke and contaminated the soup, some other guests might get seriously injured. They nodded and took it away but didn't follow up. After we finished with desserts and Grappa, we asked for the bill. Only after we asked again, while we were about to settle the bill, the service Chef came with an adjusted bill, apologizing for not coming back earlier, as he was busy.
If we wouldn't have asked they would have ignored such an significant issue, potentially harming my friend's wife or other guests. Overall the service team needs some more training. Two servers were great, 2 were actually not qualified for such a wonderful restaurant. Food wise, we would definitely come back and/or recommend that place.
Service wise, please pay more attention to your guests well being.
Presentation 5* except the veal (3*)
But there was one big no-no:
We received a gazpacho as a greeting from the kitchen and my friend's wife had a piece of glass in the soup and fortunately bit on it before she swollowed it. We showed the glass piece to the service team and asked to investigate where it came from, if something broke and contaminated the soup, some other guests might get seriously injured. They nodded and took it away but didn't follow up. After we finished with desserts and Grappa, we asked for the bill. Only after we asked again, while we were about to settle the bill, the service Chef came with an adjusted bill, apologizing for not coming back earlier, as he was busy.
If we wouldn't have asked they would have ignored such an significant issue, potentially harming my friend's wife or other guests. Overall the service team needs some more training. Two servers were great, 2 were actually not qualified for such a wonderful restaurant. Food wise, we would definitely come back and/or recommend that place.
Service wise, please pay more attention to your guests well being.
翻译：我们在阿斯科纳度假时路过几次，周一晚上和一对熟识的夫妇一起去了。他们热情地接待了我们，我们在花园里找到了一张非常漂亮的桌子。食物味道鲜美。两道开胃菜都令人赏心悦目，令人垂涎欲滴。主菜也非常美味，鱼肉美味无比，羊肉鲜嫩多汁。小牛排有点煮过头了，说实话，以这个价格来说，份量太小了。小牛排的配菜“茄子酱”简直是天堂。总体：味道五星（小牛肉四星，因为做得很熟）
外观五星，除了小牛肉（三星）
但有一个大忌：
厨房给我们送来了西班牙冷汤，我朋友的妻子在汤里弄到了一块玻璃碎片，幸好她咬了一下才咽了下去。我们把玻璃碎片拿给服务人员看，要求他们调查一下碎片的来源。如果碎玻璃溅到汤里，可能会伤到其他客人。他们点点头，把碎玻璃拿走了，但没有进一步调查。吃完甜点和格拉巴酒后，我们去结账。我们再次询问，正准备结账时，服务厨师才拿来调整后的账单，并向我们道歉，说他太忙了，没能早点回来。
如果我们不问，他们就会忽视这么大的问题，可能会伤害到我朋友的妻子或其他客人。总的来说，服务团队需要更多培训。两位服务员很棒，两位实际上不符合这么好的餐厅的资格。就食物而言，我们一定会再来，或者推荐这家餐厅。
就服务而言，请多关注客人的健康。
外观五星，除了小牛肉（三星）
但有一个大忌：
厨房给我们送来了西班牙冷汤，我朋友的妻子在汤里弄到了一块玻璃碎片，幸好她咬了一下才咽了下去。我们把玻璃碎片拿给服务人员看，要求他们调查一下碎片的来源。如果碎玻璃溅到汤里，可能会伤到其他客人。他们点点头，把碎玻璃拿走了，但没有进一步调查。吃完甜点和格拉巴酒后，我们去结账。我们再次询问，正准备结账时，服务厨师才拿来调整后的账单，并向我们道歉，说他太忙了，没能早点回来。
如果我们不问，他们就会忽视这么大的问题，可能会伤害到我朋友的妻子或其他客人。总的来说，服务团队需要更多培训。两位服务员很棒，两位实际上不符合这么好的餐厅的资格。就食物而言，我们一定会再来，或者推荐这家餐厅。
就服务而言，请多关注客人的健康。
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