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Café Bäckerei Oberalp的点评
点评：Long Review
Just returned from a 2 week trip around Europe including Switzerland and have been to many cafes/ restaurants in that time. This is the only place which we recieved bad service.
Lady came over who offered table service and took the order. My partner gave his order and just as I was looking at the counter to show her know what I wanted she walked away. I understand there is a communication barrier but this was rude and we felt immediately like she did not want us there. I was left to then go to counter and purchase some pastries myself. At the end of our visit my partner went to pay for the food /drinks and was struggling with the card as the transaction would not go through. We found after leaving that the card had -€0.30 on than what the bill totalled. When I came over to see what was taking so long I was shocked to see the lady with her head in her hands looking quite frankly bored like she could not be bothered with the hassle. She then gave the job to one of the ladies behind the counter and vanished to which I was then easily able to sort the bill with a different card. The two ladies behind the counter were absolutely fine but the lady on table service was shocking and needs to work on her customer service. Please teach all staff manners when dealing with customers.
Just returned from a 2 week trip around Europe including Switzerland and have been to many cafes/ restaurants in that time. This is the only place which we recieved bad service.
Lady came over who offered table service and took the order. My partner gave his order and just as I was looking at the counter to show her know what I wanted she walked away. I understand there is a communication barrier but this was rude and we felt immediately like she did not want us there. I was left to then go to counter and purchase some pastries myself. At the end of our visit my partner went to pay for the food /drinks and was struggling with the card as the transaction would not go through. We found after leaving that the card had -€0.30 on than what the bill totalled. When I came over to see what was taking so long I was shocked to see the lady with her head in her hands looking quite frankly bored like she could not be bothered with the hassle. She then gave the job to one of the ladies behind the counter and vanished to which I was then easily able to sort the bill with a different card. The two ladies behind the counter were absolutely fine but the lady on table service was shocking and needs to work on her customer service. Please teach all staff manners when dealing with customers.
翻译：长篇回顾
刚结束为期 2 周的欧洲之旅（包括瑞士），期间去过很多咖啡馆/餐馆。这是我们唯一收到糟糕服务的地方。
女士过来提供餐桌服务并接受了订单。我的搭档下了订单，就在我看着柜台告诉她我想要什么的时候，她走开了。我知道这里存在沟通障碍，但这很粗鲁，我们立即觉得她不想让我们在那里。然后我就去柜台自己买了一些糕点。在我们访问结束时，我的伙伴去支付食物/饮料的费用，并且由于交易无法通过而在卡上苦苦挣扎。我们离开后发现该卡比账单总计多了 0.30 欧元。当我过来看看发生了什么事花了这么长时间时，我很震惊地看到这位女士双手捧着头，坦率地说，她看起来很无聊，好像她不想被麻烦打扰。然后她把工作交给了柜台后面的一位女士，然后消失了，然后我很容易就能用另一张卡片对账单进行分类。柜台后面的两位女士非常好，但餐桌服务的女士令人震惊，需要改进她的客户服务。请教所有员工在与客户打交道时的礼仪。
刚结束为期 2 周的欧洲之旅（包括瑞士），期间去过很多咖啡馆/餐馆。这是我们唯一收到糟糕服务的地方。
女士过来提供餐桌服务并接受了订单。我的搭档下了订单，就在我看着柜台告诉她我想要什么的时候，她走开了。我知道这里存在沟通障碍，但这很粗鲁，我们立即觉得她不想让我们在那里。然后我就去柜台自己买了一些糕点。在我们访问结束时，我的伙伴去支付食物/饮料的费用，并且由于交易无法通过而在卡上苦苦挣扎。我们离开后发现该卡比账单总计多了 0.30 欧元。当我过来看看发生了什么事花了这么长时间时，我很震惊地看到这位女士双手捧着头，坦率地说，她看起来很无聊，好像她不想被麻烦打扰。然后她把工作交给了柜台后面的一位女士，然后消失了，然后我很容易就能用另一张卡片对账单进行分类。柜台后面的两位女士非常好，但餐桌服务的女士令人震惊，需要改进她的客户服务。请教所有员工在与客户打交道时的礼仪。
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