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A lot of room for improvement
LizzieHR
A lot of room for improvement
Villa Pignano Restaurant的点评
点评：We were very much looking forward to this Michelin linked restaurant and were very disappointed. Let me start with the fact the food on its own would have gotten a five star review. The ingredients were fresh and the courses sublime. The reason for the two star review is the service. We came on a rainy day and it seems the restaurant staff have no idea how to handle having to accommodate both restaurants in one location when it rains. In addition while it is clear the chefs in the kitchen are well trained, many of the serving staff are definitely not. When we walked in for our reservation the staff, including the manager, at the desk were not welcoming in the least and had a stiff attitude with an air of confusion. My husband trying to lighten the air and practice his very good Italian decided to start by ordering water and couple of drinks in Italian and our waiter did not understand what he requested (the waiter possibly did not speak Italian or not very well as my husband is close to fluent). The waiter not only went to reply to us in English it was clear he couldnt actually understand that too well either when I asked questions or shared concerns during the dinner (or he was just too overwhelmed to understand). Thanks very much to a server named Axel who came in to help and was extremely polite and professional and I wish had been our waiter rather than just help staff. The manager who I flagged down at some point to take our order as our waiter had disappeared was helpful - but I feel he could have also done a better job for a fine dining restaurant. There is absolutely no ambiance at this restaurant - there is no music, there was no white noise to dampen the awkwardness that comes from hearing other peoples conversations (I did ask our waiter about this in English but he clearly didn't understand my question). There is so much room for improvement in this restaurant and i hope many many changes are made to make this a fine dining experience.
翻译：我们非常期待这家米其林星级餐厅，但结果却非常失望。首先，食物本身就可以获得五星评价。食材新鲜，菜肴美味可口。我们只给两星评价的原因是服务。我们是在下雨天来的，餐厅员工似乎不知道下雨时如何在一个地方同时容纳两家餐厅。此外，虽然厨房里的厨师显然训练有素，但许多服务员肯定不是。当我们走进来预订座位时，前台的工作人员，包括经理，一点也不热情，态度僵硬，一脸茫然。我丈夫试图缓解气氛，练习他那非常好的意大利语，决定先用意大利语点水和几杯饮料，但我们的服务员不明白他要什么（服务员可能不会说意大利语，或者说得不是很好，因为我丈夫的意大利语几乎说得很流利）。服务员不仅用英语回答我们，而且当我在晚餐期间提问或分享担忧时，他显然无法很好地理解我的英语（或者他只是太不知所措而无法理解）。非常感谢一位名叫 Axel 的服务员，他来帮忙，非常有礼貌和专业，我希望他是我们的服务员，而不仅仅是帮助人员。由于我们的服务员不见了，我叫来一位经理来为我们点菜，他很乐于助人 - 但我觉得对于一家高级餐厅来说，他可以做得更好。这家餐厅完全没有氛围 - 没有音乐，没有白噪音来减轻因听到其他人谈话而产生的尴尬（我确实用英语问过我们的服务员这个问题，但他显然不明白我的问题）。这家餐厅有很大的改进空间，我希望做出很多改变，让您获得一次高级用餐体验。
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