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Beware smokers who follow the rules!
大急流城北欢朋酒店的点评
点评：My partner and I smoke but never indoors, we kept to the outdoor smoking area and then would come inside after and laid on the bed, we never sat on the couch or chair. After we left we were charged $250 because they claimed we smoked in the room. I immediately called the number I was given and disputed this and heard nothing back from the hotel. When I called back 5 days later I was told that the manager confirmed there was an odor and they couldn’t rent the room out. The ONLY place there could be an odor was on the bedding because as I said we are smokers and laid in the bed after coming inside from smoking. So essentially we paid $250 for the housekeeper to change the bedding. Our AC unit did not work, it’d turn off randomly and none of the buttons worked, which I reported to the front desk as soon as we arrived. If someone had smoked in that room the whole floor would have reeked.
The rules don’t say anywhere that smokers can’t stay at the hotel or that they will be charged more for staying. It says to not smoke in the room which we did not do and there’s video proving we went out of our way not to do, but we were charged for it anyway. Honestly I would have probably recommended this hotel before this but the lack of response from the management on the issue and this charge is just too much. We have never had this issue when traveling before.
My partner and I saved to take a anniversary trip and overall had a great time in Grand Rapids, but this definitely has put a bad taste in our mouth for what was supposed to be a very special weekend.
The rules don’t say anywhere that smokers can’t stay at the hotel or that they will be charged more for staying. It says to not smoke in the room which we did not do and there’s video proving we went out of our way not to do, but we were charged for it anyway. Honestly I would have probably recommended this hotel before this but the lack of response from the management on the issue and this charge is just too much. We have never had this issue when traveling before.
My partner and I saved to take a anniversary trip and overall had a great time in Grand Rapids, but this definitely has put a bad taste in our mouth for what was supposed to be a very special weekend.
翻译：我和我的伴侣吸烟，但从不在室内吸烟，我们一直在室外吸烟区，然后进来躺在床上，我们从不坐在沙发或椅子上。我们离开后，我们被收取了 250 美元，因为他们声称我们在房间里吸烟。我立即拨打了给我的电话号码并提出异议，但没有收到酒店的回复。 5天后我回电话时，经理确认房间有异味，不能出租。唯一可能有气味的地方是床上用品，因为正如我所说，我们是吸烟者，吸烟后躺在床上。所以基本上我们付了 250 美元请管家更换床上用品。我们的空调坏了，它会随机关闭，所有按钮都不起作用，我们一到就向前台报告了这一情况。如果有人在那个房间里抽烟，整个地板都会散发出臭味。
规定中并没有规定吸烟者不能入住酒店，也没有规定吸烟者将被收取更高的住宿费用。上面写着不要在房间里吸烟，但我们没有这样做，而且有视频证明我们特意没有这样做，但我们还是被指控了。老实说，在此之前我可能会推荐这家酒店，但管理层对这个问题缺乏回应，而且这笔费用太高了。我们之前旅行时从未遇到过这个问题。
我和我的搭档攒了钱去参加周年纪念旅行，总的来说，在大急流城度过了一段愉快的时光，但这确实让我们对本来应该是一个非常特别的周末产生了不好的印象。
规定中并没有规定吸烟者不能入住酒店，也没有规定吸烟者将被收取更高的住宿费用。上面写着不要在房间里吸烟，但我们没有这样做，而且有视频证明我们特意没有这样做，但我们还是被指控了。老实说，在此之前我可能会推荐这家酒店，但管理层对这个问题缺乏回应，而且这笔费用太高了。我们之前旅行时从未遇到过这个问题。
我和我的搭档攒了钱去参加周年纪念旅行，总的来说，在大急流城度过了一段愉快的时光，但这确实让我们对本来应该是一个非常特别的周末产生了不好的印象。
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