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Helen M
Utterly Disappointing
My Lounge South Terminal的点评
点评：Utterly Disappointing – Avoid MyLounge Gatwick South
We booked into MyLounge at Gatwick South for the morning of Sunday, 1st June, expecting a relaxing start to our journey. Unfortunately, what we encountered was shockingly substandard and far from the premium experience promised.
The lounge was dirty, neglected, and frankly unhygienic. Tables were consistently uncleared and sticky, surfaces had clearly not been wiped down in some time, and piles of used plates and glasses were left to accumulate. It felt more like a low-grade canteen than an airport lounge.
The furniture was in appalling condition—tatty, worn down, and with visible holes and rips. It was genuinely uncomfortable and depressing to sit in such a tired, uncared-for environment. The overall impression was one of complete disregard for cleanliness or customer experience.
We expected comfort and calm, but instead found ourselves in a grim, poorly maintained space that left us feeling ripped off and let down. For the price paid, this was absolutely unacceptable.
MyLounge seriously needs to rethink its standards—or stop marketing itself as anything remotely close to a premium service. We won’t be returning, and we strongly recommend others think twice before booking.
We booked into MyLounge at Gatwick South for the morning of Sunday, 1st June, expecting a relaxing start to our journey. Unfortunately, what we encountered was shockingly substandard and far from the premium experience promised.
The lounge was dirty, neglected, and frankly unhygienic. Tables were consistently uncleared and sticky, surfaces had clearly not been wiped down in some time, and piles of used plates and glasses were left to accumulate. It felt more like a low-grade canteen than an airport lounge.
The furniture was in appalling condition—tatty, worn down, and with visible holes and rips. It was genuinely uncomfortable and depressing to sit in such a tired, uncared-for environment. The overall impression was one of complete disregard for cleanliness or customer experience.
We expected comfort and calm, but instead found ourselves in a grim, poorly maintained space that left us feeling ripped off and let down. For the price paid, this was absolutely unacceptable.
MyLounge seriously needs to rethink its standards—or stop marketing itself as anything remotely close to a premium service. We won’t be returning, and we strongly recommend others think twice before booking.
翻译：令人失望至极——别去盖特威克机场南航的MyLounge休息室
我们预订了6月1日（周日）上午的盖特威克机场南航MyLounge休息室，期待着轻松惬意的旅程。然而，我们体验到的却令人震惊的低劣，与承诺的优质体验相去甚远。
休息室脏乱不堪，无人照管，坦白说，卫生状况极差。桌子总是没清理，黏糊糊的，桌面显然很久没擦过了，用过的盘子和玻璃杯堆积如山。与其说是机场休息室，不如说更像是一个低档的食堂。
家具状况糟糕透顶——破旧不堪，还有明显的破洞和裂痕。坐在这样一个破旧不堪、无人照管的环境中，真的让人感到不舒服和压抑。整体印象是，这里完全不顾清洁卫生，也完全没有顾客体验。
我们期待着舒适安宁，结果却发现自己身处一个阴森、维护不善的空间，感觉被欺骗了，很失望。就这个价格来说，这绝对是不可接受的。
MyLounge 真的需要重新考虑一下自己的标准——或者别再把自己宣传成任何接近高端服务的东西了。我们不会再来了，也强烈建议其他人在预订前三思。
我们预订了6月1日（周日）上午的盖特威克机场南航MyLounge休息室，期待着轻松惬意的旅程。然而，我们体验到的却令人震惊的低劣，与承诺的优质体验相去甚远。
休息室脏乱不堪，无人照管，坦白说，卫生状况极差。桌子总是没清理，黏糊糊的，桌面显然很久没擦过了，用过的盘子和玻璃杯堆积如山。与其说是机场休息室，不如说更像是一个低档的食堂。
家具状况糟糕透顶——破旧不堪，还有明显的破洞和裂痕。坐在这样一个破旧不堪、无人照管的环境中，真的让人感到不舒服和压抑。整体印象是，这里完全不顾清洁卫生，也完全没有顾客体验。
我们期待着舒适安宁，结果却发现自己身处一个阴森、维护不善的空间，感觉被欺骗了，很失望。就这个价格来说，这绝对是不可接受的。
MyLounge 真的需要重新考虑一下自己的标准——或者别再把自己宣传成任何接近高端服务的东西了。我们不会再来了，也强烈建议其他人在预订前三思。
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