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Avoid if you have allergy’s absolutely disgusted by the attitude of chef/manager
Safari6454838****
Avoid if you have allergy’s absolutely disgusted by the attitude of chef/manager
Red Alligator的点评
点评：Absolutely disgusted at what we had witnessed tonight. We booked a table for 5 adults for early evening one of which has a severe peanut allergy and the pub was informed if the allergy when the table was booked. On arrival we sat at our table began looking at menu and when staff were asked for the allergy file the waiter looked for it then went to ask chef/ manager on shift about it. We were sat close to the kitchen so could clearly hear the response and was disgusted to hear her say “I don’t have one, can’t have an allergy file if I don’t have the menu” she continued to speak to the young waiter in a rather rude and abrupt manner. All food establishments are required to face allergy information at hand and I have never experienced anything like this before. People with allergies have the right to be able to eat out with information at hand regarding allergens and the clear lack of understanding training and empathy this staff member had was disgusting.
翻译：对我们今晚所看到的一切感到非常恶心。我们预订了一张傍晚时分的 5 位成人桌，其中一位对花生严重过敏，酒吧在预订桌子时就被告知了过敏情况。抵达后，我们坐在桌旁开始看菜单，当服务员被要求出示过敏档案时，服务员找到了，然后去询问值班的厨师/经理。我们坐在靠近厨房的位置，所以可以清楚地听到她的回答，听到她说“我没有，如果我没有菜单就没有过敏档案”时，我感到很恶心，她继续用相当粗鲁和唐突的方式和年轻的服务员说话。所有餐饮场所都必须准备好过敏信息，我以前从未经历过这样的事情。过敏者有权在外出就餐时掌握有关过敏原的信息，而这名工作人员明显缺乏理解、培训和同理心，这令人作呕。
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