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Poor communication
The Belmore B&B的点评
点评：I booked a weekend trip for my mums 67th Birthday. I went through Booking.com but there seemed to be an issue with my card and no deposit was taken from my account. I contacted the hotel to double check the booking, and the owner’s son confirmed no booking was made. I also contacted a 2nd time and spoke to the owner who said if no payment was taken from my account, then the booking would not have gone through.
I had not received any confirmation of the booking so thought this has been sorted. Sadly a few days later my mum has a stroke so the holiday wouldn’t have happened anyway. At least 2 months later I was at work and got a text from the landlord to say that our room was ready? I work In the NHS so difficult to have my phone on me all the time. I text back to say that we didn’t go ahead with the booking. The owner then said the booking was still live. £200.00 was also taken from my account.
I contacted Booking.com who were very sympathetic to our situation and wrote on our behalf to the owner explaining my mum’s ill health and the lack of communication between all parties. To my disappointment the owner responded to say that they will not be issuing a refund even though she said there was lack of communication and misunderstanding.So, my mum and I are out £200.00 for a trip we didn’t even attend.
I had not received any confirmation of the booking so thought this has been sorted. Sadly a few days later my mum has a stroke so the holiday wouldn’t have happened anyway. At least 2 months later I was at work and got a text from the landlord to say that our room was ready? I work In the NHS so difficult to have my phone on me all the time. I text back to say that we didn’t go ahead with the booking. The owner then said the booking was still live. £200.00 was also taken from my account.
I contacted Booking.com who were very sympathetic to our situation and wrote on our behalf to the owner explaining my mum’s ill health and the lack of communication between all parties. To my disappointment the owner responded to say that they will not be issuing a refund even though she said there was lack of communication and misunderstanding.So, my mum and I are out £200.00 for a trip we didn’t even attend.
翻译：我为我妈妈 67 岁生日预订了一次周末旅行。我访问了 Booking.com，但我的卡似乎有问题，并且没有从我的帐户中扣除任何押金。我联系酒店再次核实预订情况，业主的儿子确认没有预订。我还第二次联系并与业主交谈，他说如果没有从我的帐户中扣除任何付款，那么预订就不会成功。
我没有收到任何预订确认，所以认为这已经解决了。可悲的是，几天后，我妈妈中风了，所以这个假期无论如何也不会发生。至少两个月后我上班时收到房东发来的短信说我们的房间已经准备好了？我在 NHS 工作，所以很难一直带着手机。我回短信说我们没有继续预订。店主随后表示预订仍然有效。 £200.00 也从我的帐户中扣除。
我联系了Booking.com，他们非常同情我们的处境，并代表我们写信给业主，解释我妈妈的健康状况不佳以及各方之间缺乏沟通。令我失望的是，店主回复说他们不会退款，尽管她说这是缺乏沟通和误解。所以，我和我妈妈因为一次我们甚至没有参加的旅行而损失了 200 英镑。
我没有收到任何预订确认，所以认为这已经解决了。可悲的是，几天后，我妈妈中风了，所以这个假期无论如何也不会发生。至少两个月后我上班时收到房东发来的短信说我们的房间已经准备好了？我在 NHS 工作，所以很难一直带着手机。我回短信说我们没有继续预订。店主随后表示预订仍然有效。 £200.00 也从我的帐户中扣除。
我联系了Booking.com，他们非常同情我们的处境，并代表我们写信给业主，解释我妈妈的健康状况不佳以及各方之间缺乏沟通。令我失望的是，店主回复说他们不会退款，尽管她说这是缺乏沟通和误解。所以，我和我妈妈因为一次我们甚至没有参加的旅行而损失了 200 英镑。
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