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Great food and drink let down by management
MaldivesComplete
Great food and drink let down by management
The Crafty Tap的点评
点评：Great food and drink, but not so great an experience. The place just doesn't seem to be managed that well which leads to regular disappointment.
Good News - Food. The best chicken tenders I have had since the Bellagio's in Vegas (and Vegas sized portions with 4 giant strips when I am usually full after 3 of theirs). The parmesan fries are especially moreish as well. And, as the name "The Crafty Tap" would imply, an array of distinctive craft beers on offer. I always have a satisfying bite there (full disclosure - I am writing this review after 4 meals there).
Bad News - Experience. The whole place is a bit too 'chaotic' (maybe the best word). Lots of buoyant people packed into a small space makes it too loud to have any reasonable conversation unless you want to join in the shouting. The wait staff all seem a bit under-trained and under-informed. I asked how to order food and was told to take my seat and that the lady would come and take my food order at my table. Well, 15 minutes later, no lady so I go back to the counter where she is leisurely tidying up and she apologises for forgetting. The biggest management issue is that not one of my 4 meals that did I get my first choice of beer ("Sorry, that's sold out") and on two occasions, my first choice was food was sold out. To make matters worse, they took my order and then came back 10 minutes later to inform me that they didn't have any of my choice "that day".
Recommendation - Train the staff a bit more, put up some sound dampening, manage the inventory better and Crafty Tap will be a superlative establishment.
Good News - Food. The best chicken tenders I have had since the Bellagio's in Vegas (and Vegas sized portions with 4 giant strips when I am usually full after 3 of theirs). The parmesan fries are especially moreish as well. And, as the name "The Crafty Tap" would imply, an array of distinctive craft beers on offer. I always have a satisfying bite there (full disclosure - I am writing this review after 4 meals there).
Bad News - Experience. The whole place is a bit too 'chaotic' (maybe the best word). Lots of buoyant people packed into a small space makes it too loud to have any reasonable conversation unless you want to join in the shouting. The wait staff all seem a bit under-trained and under-informed. I asked how to order food and was told to take my seat and that the lady would come and take my food order at my table. Well, 15 minutes later, no lady so I go back to the counter where she is leisurely tidying up and she apologises for forgetting. The biggest management issue is that not one of my 4 meals that did I get my first choice of beer ("Sorry, that's sold out") and on two occasions, my first choice was food was sold out. To make matters worse, they took my order and then came back 10 minutes later to inform me that they didn't have any of my choice "that day".
Recommendation - Train the staff a bit more, put up some sound dampening, manage the inventory better and Crafty Tap will be a superlative establishment.
翻译：美味的食物和饮料，但不是很好的体验。这个地方似乎管理得不太好，这导致经常令人失望。
好消息——食物。自从维加斯的贝拉吉奥餐厅以来，我吃过的最好的鸡柳（维加斯的份量很大，有 4 个巨大的鸡条，而我通常在吃完他们的 3 个鸡条后就吃饱了）。帕尔马干酪薯条也特别美味。而且，正如“The Crafty Tap”这个名字所暗示的那样，这里还提供一系列独特的精酿啤酒。我总是在那里吃到令人满意的一口（完全披露——我在那里吃了四顿饭后写这篇评论）。
坏消息——经验。整个地方有点太“混乱”（也许是最好的词）。很多活泼的人挤在一个狭小的空间里，声音太大，无法进行任何合理的交谈，除非你想加入喊叫。侍应生似乎都缺乏训练且消息灵通。我问如何点餐，并被告知要坐下来，那位女士会过来在我的餐桌上点餐。好吧，15 分钟后，没有女士，所以我回到柜台，她正在悠闲地收拾东西，她为忘记而道歉。最大的管理问题是，我的四顿饭中没有一餐是我的首选啤酒（“抱歉，已经卖完了”），而且有两次，我的首选食物都卖完了。更糟糕的是，他们接受了我的订单，然后 10 分钟后回来告诉我，“那天”他们没有我的选择。
建议 - 对员工进行更多培训，安装一些隔音装置，更好地管理库存，Crafty Tap 将成为一家最高级的酒店。
好消息——食物。自从维加斯的贝拉吉奥餐厅以来，我吃过的最好的鸡柳（维加斯的份量很大，有 4 个巨大的鸡条，而我通常在吃完他们的 3 个鸡条后就吃饱了）。帕尔马干酪薯条也特别美味。而且，正如“The Crafty Tap”这个名字所暗示的那样，这里还提供一系列独特的精酿啤酒。我总是在那里吃到令人满意的一口（完全披露——我在那里吃了四顿饭后写这篇评论）。
坏消息——经验。整个地方有点太“混乱”（也许是最好的词）。很多活泼的人挤在一个狭小的空间里，声音太大，无法进行任何合理的交谈，除非你想加入喊叫。侍应生似乎都缺乏训练且消息灵通。我问如何点餐，并被告知要坐下来，那位女士会过来在我的餐桌上点餐。好吧，15 分钟后，没有女士，所以我回到柜台，她正在悠闲地收拾东西，她为忘记而道歉。最大的管理问题是，我的四顿饭中没有一餐是我的首选啤酒（“抱歉，已经卖完了”），而且有两次，我的首选食物都卖完了。更糟糕的是，他们接受了我的订单，然后 10 分钟后回来告诉我，“那天”他们没有我的选择。
建议 - 对员工进行更多培训，安装一些隔音装置，更好地管理库存，Crafty Tap 将成为一家最高级的酒店。
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