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Terrible Service - no food - long wait - no apology
Anthony H
Terrible Service - no food - long wait - no apology
V-Namese Restaurant的点评
点评：Where do I start? I went with my partner and toddler and we were looking for some good Vietnamese food. Good start as the food we saw people eating looked like it would fulfil that brief.
We order beers and from the start said can we get some simple noodle for our little one. They said not many kitchen staff so a slight delay. Ok, thats acceptable, but can they prioritize our child as it was getting late and she was hungry. Had to check with another waitress as the one we order with didn't seem to get what we were ordering?!!
Noticed another table were getting restless - so one hour in, we asked where was our little ones food.. waitress seemed to not understand..
Other table decided to leave (they must have been waiting longer than us).
Then a guy came in and they took a MASSIVE take away order, so it was clear that they had prioritized this order and couldn't even do out child's SIMPLE noodles. That was too much for us. We said we would be leaving. I asked to see one of the cooks who tried to explain that they had to complete the takeaway order. If they had any skill in the kitchen they would have at least made some time to complete the toddlers order, if not then at least tell us that it was not possible rather than expecting us to wait! It would have been courtesy to let us know what the wait time would be.
They tried to bill us the drinks, I declined to pay for the drinks (which they should have offered to waive by way of inconvenience to us) so they reluctantly had to accept.
There was only 6 tables in the place and 3 groups of people? AMATUERISH in the extreme.
Shame I cant comment on the food. If you go to this place exercise caution as the service is some of the worse I ever saw and I wont be going back.
We order beers and from the start said can we get some simple noodle for our little one. They said not many kitchen staff so a slight delay. Ok, thats acceptable, but can they prioritize our child as it was getting late and she was hungry. Had to check with another waitress as the one we order with didn't seem to get what we were ordering?!!
Noticed another table were getting restless - so one hour in, we asked where was our little ones food.. waitress seemed to not understand..
Other table decided to leave (they must have been waiting longer than us).
Then a guy came in and they took a MASSIVE take away order, so it was clear that they had prioritized this order and couldn't even do out child's SIMPLE noodles. That was too much for us. We said we would be leaving. I asked to see one of the cooks who tried to explain that they had to complete the takeaway order. If they had any skill in the kitchen they would have at least made some time to complete the toddlers order, if not then at least tell us that it was not possible rather than expecting us to wait! It would have been courtesy to let us know what the wait time would be.
They tried to bill us the drinks, I declined to pay for the drinks (which they should have offered to waive by way of inconvenience to us) so they reluctantly had to accept.
There was only 6 tables in the place and 3 groups of people? AMATUERISH in the extreme.
Shame I cant comment on the food. If you go to this place exercise caution as the service is some of the worse I ever saw and I wont be going back.
翻译：我该从哪里开始呢？我和伴侣还有个蹒跚学步的孩子一起去的，想找些好吃的越南菜。一开始还不错，因为我们看到人们吃的菜看起来正好符合我们的要求。
我们点了啤酒，一开始就问能不能给我们家小朋友点点简单的面条。他们说厨房人手不多，所以稍微耽搁了一点。好吧，这可以接受，但他们能不能优先考虑我们的孩子呢？毕竟时间不早了，她又饿了。我们不得不和另一位服务员确认，因为我们点的那位服务员好像没拿到我们点的菜？！！
注意到另一桌客人开始焦躁不安——所以一个小时后，我们问我们小朋友的菜呢……服务员似乎不明白……
另一桌客人决定离开（他们肯定比我们等的时间长）。
然后一个男人进来，拿了一份超大的外卖订单，很明显他们优先考虑了这份订单，连小朋友的简单面条都下不来。这对我们来说太难受了。我们说要走了。我要求见一位厨师，他试图解释说他们必须完成外卖订单。如果他们厨艺高超，至少应该抽出一些时间来处理幼儿的订单；如果没有，至少应该告诉我们这不可能，而不是让我们等！最好能告诉我们需要等待多长时间。
他们试图让我们付饮料费，但我拒绝付钱（他们应该主动提出免除费用，以免给我们带来不便），所以他们不得不勉强接受了。
餐厅里只有6张桌子，3组客人？真是业余至极。
很遗憾我无法评论这里的食物。如果你去这家餐厅，请务必谨慎，因为这里的服务是我见过的最糟糕的服务之一，我以后不会再去了。
我们点了啤酒，一开始就问能不能给我们家小朋友点点简单的面条。他们说厨房人手不多，所以稍微耽搁了一点。好吧，这可以接受，但他们能不能优先考虑我们的孩子呢？毕竟时间不早了，她又饿了。我们不得不和另一位服务员确认，因为我们点的那位服务员好像没拿到我们点的菜？！！
注意到另一桌客人开始焦躁不安——所以一个小时后，我们问我们小朋友的菜呢……服务员似乎不明白……
另一桌客人决定离开（他们肯定比我们等的时间长）。
然后一个男人进来，拿了一份超大的外卖订单，很明显他们优先考虑了这份订单，连小朋友的简单面条都下不来。这对我们来说太难受了。我们说要走了。我要求见一位厨师，他试图解释说他们必须完成外卖订单。如果他们厨艺高超，至少应该抽出一些时间来处理幼儿的订单；如果没有，至少应该告诉我们这不可能，而不是让我们等！最好能告诉我们需要等待多长时间。
他们试图让我们付饮料费，但我拒绝付钱（他们应该主动提出免除费用，以免给我们带来不便），所以他们不得不勉强接受了。
餐厅里只有6张桌子，3组客人？真是业余至极。
很遗憾我无法评论这里的食物。如果你去这家餐厅，请务必谨慎，因为这里的服务是我见过的最糟糕的服务之一，我以后不会再去了。
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