拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
What a shame!
Tripadvisor用户
What a shame!
Fifty Føur的点评
点评：A lovely (not inexpensive) lunch, great food and modern, warm atmosphere but..,......what a crying shame that the staff had no clue how to properly manage a justified complaint / feedback. We found a piece of metal scourer in our patatas bravas. Not great but these things happen and was undisputed. We are pretty chilled about such things but also great believers that if a problem is handled well, you can create a lot of goodwill and make customers feel well looked after if the situation is properly acknowledged. There was an offer of replacement but that was completely unnecessary and somewhat missed the point. If it were down to me I would have taken it off the bill, perhaps a drink on the house - all good......but no. Instead send the poor junior staff member to face the music, don't come and discuss with us, take £1.50 off the bill (seriously????) and once we had paid the bill, insult us by telling us we just didn't get it!!! We wouldn't have written a review like this if the situation had been handled properly but that is the current state of customer service sadly. No one gives a monkeys.
翻译：一顿美味的（不便宜）午餐，美味的食物和现代、温馨的氛围，但是......，......工作人员不知道如何正确处理合理的投诉/反馈，真是太可惜了。我们在 patatas bravas 中发现了一块金属刷。不是很好，但这种事情确实会发生，而且无可争议。我们对这样的事情相当冷静，但也坚信如果问题得到妥善处理，您可以创造很多善意，并让客户感到受到很好的照顾，如果情况得到适当的承认。有人提出更换，但那完全没有必要，而且有点偏离了重点。如果由我决定，我会把账单上的钱去掉，也许会免费喝一杯——都很好......但是没有。相反，让可怜的初级员工面对现实，不要来和我们讨论，从账单中扣除 1.50 英镑（真的吗？？？），一旦我们付了账，就侮辱我们，说我们根本没得到它！！！如果情况得到妥善处理，我们就不会写这样的评论，但遗憾的是，这就是客户服务的现状。没人关心这件事。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
