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Susie R
Disappointing Experience
Bannatyne's Health Club & Spa - Banbury的点评
点评：As someone who treats myself to spa treatments 4 to 6 times a year - I really look forward to the whole experience as well as the specific treatments I’ve chosen.
I’m sad to say the Bannatyne Spa falls way short of my expectations.
I had booked an hour long deep tissue massage followed by an hours facial. The staff were lovely but the spa environment is below the standards of many other spas I’ve visited.
In the relaxation room some of the beds are heated some are not. I’m not sure if this is intentional but there’s no way of knowing without going around touching each bed to check for heat. There is just a jug of plain water. Usually there’s cucumber or lemon water available. I was surprised that the water cups were plastic not paper.
My massage was heavenly but I had to ask the therapist to turn off the air con (which she very kindly did), as the room was very chilly and as I got onto the bed - I noticed the under side of the blanket I was under was oil stained (at least I hope it was oil!).
I was in a different room for my facial, again very chilly and only a towel to cover me. I’m used to feeling a little more cosy during a facial. There was no headband/aliceband provided by therapist to keep my hair off my face. All the other spas I’ve visited, when having a facial, the therapist wraps a band around my hairline. As a result the peel off face masque ended up all in my hairline and the poor therapist had a right game getting it all out - she was very apologetic and said the masque was not easy to use. But I think the biggest let down was the noise from the gym, directly above the treatment room. I was trying to relax into my facial and there was this continuous repetitive thudding above from weights being rhythmically dropped on the floor. My therapist commented “it’s not exactly relaxing” and apologised. It wasn’t her fault.
I can’t fault either of my therapists but I expect more in the terms of spa environment- especially from a brand like Bannatynes.
I’m sad to say the Bannatyne Spa falls way short of my expectations.
I had booked an hour long deep tissue massage followed by an hours facial. The staff were lovely but the spa environment is below the standards of many other spas I’ve visited.
In the relaxation room some of the beds are heated some are not. I’m not sure if this is intentional but there’s no way of knowing without going around touching each bed to check for heat. There is just a jug of plain water. Usually there’s cucumber or lemon water available. I was surprised that the water cups were plastic not paper.
My massage was heavenly but I had to ask the therapist to turn off the air con (which she very kindly did), as the room was very chilly and as I got onto the bed - I noticed the under side of the blanket I was under was oil stained (at least I hope it was oil!).
I was in a different room for my facial, again very chilly and only a towel to cover me. I’m used to feeling a little more cosy during a facial. There was no headband/aliceband provided by therapist to keep my hair off my face. All the other spas I’ve visited, when having a facial, the therapist wraps a band around my hairline. As a result the peel off face masque ended up all in my hairline and the poor therapist had a right game getting it all out - she was very apologetic and said the masque was not easy to use. But I think the biggest let down was the noise from the gym, directly above the treatment room. I was trying to relax into my facial and there was this continuous repetitive thudding above from weights being rhythmically dropped on the floor. My therapist commented “it’s not exactly relaxing” and apologised. It wasn’t her fault.
I can’t fault either of my therapists but I expect more in the terms of spa environment- especially from a brand like Bannatynes.
翻译：我每年都会享受 4 到 6 次水疗护理，所以非常期待整个体验以及我选择的具体护理项目。
遗憾的是，Bannatyne Spa 远低于我的预期。
我预订了一个小时的深层组织按摩，之后又做了一个小时的面部护理。工作人员很友善，但水疗中心的环境远不如我去过的其他许多水疗中心。
在休息室里，有些床是加热的，有些则不是。我不确定这是不是故意的，但如果不去摸摸每张床的温度，根本无法判断。休息室里只有一壶白开水。通常情况下，这里会提供黄瓜水或柠檬水。让我惊讶的是，水杯竟然是塑料的，而不是纸的。
我的按摩体验简直棒极了，但我不得不请理疗师关掉空调（她很爽快地照做了），因为房间实在太冷了。当我躺到床上时，我发现盖着的毯子背面沾了油渍（至少我希望那真的是油渍！）。
做面部护理是在另一个房间，同样很冷，而且只盖着一条毛巾。我习惯做面部护理时感觉更舒适一些。理疗师没有提供发带或发箍来固定我的头发。我去过的其他水疗中心，做面部护理时理疗师都会用发带固定我的发际线。结果，撕拉式面膜全都流到了我的发际线里，可怜的理疗师费了好大劲才把它清理干净——她非常抱歉，说这款面膜不太好用。但我认为最令人失望的是楼上健身房的噪音，它就在护理室的正上方。我当时正努力放松地做面部护理，头顶上方却传来持续不断的、有节奏的重物落地声。我的理疗师评论说“这可不太让人放松”，并向我道歉。这并非她的错。
我挑不出两位理疗师的毛病，但就水疗环境而言，我期望更高——尤其像Bannatynes这样的品牌。
遗憾的是，Bannatyne Spa 远低于我的预期。
我预订了一个小时的深层组织按摩，之后又做了一个小时的面部护理。工作人员很友善，但水疗中心的环境远不如我去过的其他许多水疗中心。
在休息室里，有些床是加热的，有些则不是。我不确定这是不是故意的，但如果不去摸摸每张床的温度，根本无法判断。休息室里只有一壶白开水。通常情况下，这里会提供黄瓜水或柠檬水。让我惊讶的是，水杯竟然是塑料的，而不是纸的。
我的按摩体验简直棒极了，但我不得不请理疗师关掉空调（她很爽快地照做了），因为房间实在太冷了。当我躺到床上时，我发现盖着的毯子背面沾了油渍（至少我希望那真的是油渍！）。
做面部护理是在另一个房间，同样很冷，而且只盖着一条毛巾。我习惯做面部护理时感觉更舒适一些。理疗师没有提供发带或发箍来固定我的头发。我去过的其他水疗中心，做面部护理时理疗师都会用发带固定我的发际线。结果，撕拉式面膜全都流到了我的发际线里，可怜的理疗师费了好大劲才把它清理干净——她非常抱歉，说这款面膜不太好用。但我认为最令人失望的是楼上健身房的噪音，它就在护理室的正上方。我当时正努力放松地做面部护理，头顶上方却传来持续不断的、有节奏的重物落地声。我的理疗师评论说“这可不太让人放松”，并向我道歉。这并非她的错。
我挑不出两位理疗师的毛病，但就水疗环境而言，我期望更高——尤其像Bannatynes这样的品牌。
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