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Sandy G
3
Poor customer service
Drovers Rest的点评
点评：Stayed at Drovers Rest with a group of 28 ladies. The facilities are very good but the costumer service was not as I would have expected.
The management were asked if they could provide us with an additional single duvet so that one of the ladies could sleep on the sofa bed in the living room. I felt that this was a perfectly reasonable request. The charge for this was going to be £50. Whilst I understand there are laundering costs involved, this was completely ridiculous and their offer was therefore declined and blankets from the beds were used instead.
We had booked a barbecue meal on the Saturday night at a pre agreed price of £20pp for one piece of meat, salad and dessert. When the meal arrived it was one chicken thigh per person and a very small salad. Even allowing for overheads, this was an incredibly meagre meal for that price and we were left feeling hungry. When challenged about one lady who did not receive any chicken, the owner was abrupt and unfriendly, eventually bringing her chicken. The group complained and the situation could have been easily rectified with adequate salad been served, the portion served which had to be shared between 3 should have been per person. If this was the case or the owner rectified the complaints, our experience would have been very different.
My impression was that the customer service was distinctly lacking and would not choose to stay there again.
The management were asked if they could provide us with an additional single duvet so that one of the ladies could sleep on the sofa bed in the living room. I felt that this was a perfectly reasonable request. The charge for this was going to be £50. Whilst I understand there are laundering costs involved, this was completely ridiculous and their offer was therefore declined and blankets from the beds were used instead.
We had booked a barbecue meal on the Saturday night at a pre agreed price of £20pp for one piece of meat, salad and dessert. When the meal arrived it was one chicken thigh per person and a very small salad. Even allowing for overheads, this was an incredibly meagre meal for that price and we were left feeling hungry. When challenged about one lady who did not receive any chicken, the owner was abrupt and unfriendly, eventually bringing her chicken. The group complained and the situation could have been easily rectified with adequate salad been served, the portion served which had to be shared between 3 should have been per person. If this was the case or the owner rectified the complaints, our experience would have been very different.
My impression was that the customer service was distinctly lacking and would not choose to stay there again.
翻译：我和一群 28 位女士一起住在 Drovers Rest。设施很好，但客户服务不如我预期。
有人问管理层是否可以为我们提供额外的单人羽绒被，以便其中一位女士可以睡在客厅的沙发床上。我觉得这是一个非常合理的要求。收费为 50 英镑。虽然我知道这涉及到洗衣费，但这太荒谬了，因此他们的提议被拒绝了，取而代之的是床上的毯子。
我们预订了周六晚上的烧烤餐，预先商定的价格为每人 20 英镑，包括一块肉、沙拉和甜点。餐点送来时，每人一个鸡腿和一份非常小的沙拉。即使考虑到管理费用，这顿饭的价格也非常低廉，我们饿了。当我们被问及一位女士没有收到任何鸡肉时，店主很粗鲁，也不友好，最终把她的鸡肉拿来了。团队抱怨说，这种情况本可以轻松解决，只要提供足够的沙拉，三人分享的份量应该是每人一份。如果情况确实如此，或者店主纠正了投诉，我们的体验就会大不相同。
我的印象是，客户服务明显不足，不会再选择住在那里。
有人问管理层是否可以为我们提供额外的单人羽绒被，以便其中一位女士可以睡在客厅的沙发床上。我觉得这是一个非常合理的要求。收费为 50 英镑。虽然我知道这涉及到洗衣费，但这太荒谬了，因此他们的提议被拒绝了，取而代之的是床上的毯子。
我们预订了周六晚上的烧烤餐，预先商定的价格为每人 20 英镑，包括一块肉、沙拉和甜点。餐点送来时，每人一个鸡腿和一份非常小的沙拉。即使考虑到管理费用，这顿饭的价格也非常低廉，我们饿了。当我们被问及一位女士没有收到任何鸡肉时，店主很粗鲁，也不友好，最终把她的鸡肉拿来了。团队抱怨说，这种情况本可以轻松解决，只要提供足够的沙拉，三人分享的份量应该是每人一份。如果情况确实如此，或者店主纠正了投诉，我们的体验就会大不相同。
我的印象是，客户服务明显不足，不会再选择住在那里。
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