点评:I was a bit concerned booking this hotel given the mixed reviews . The hotel is in an excellent location for everything in Ballater . Short walk to the golf club and all restaurants . We booked the refurbed junior suites and they have brand new bathrooms with walk in showers and roll top baths and are nicely decorated .
Communal areas like stairways and hallways are scruffy . Large lounge area with sofas and chairs in need or refurbishment . Breakfast was good although you had to book a time and clearly the restaurant is understaffed .
I had phoned the hotel prior to arrival and a new member of staff called Fiona could not have been more helpful in ensuring that my elderly parents had a suitable room . Even arranging a birthday cake on arrival and chocolates . She went out of her way to make our stay enjoyable so credit to her.
This hotel could be fabulous it just needs some more investment but we did really enjoy our time in Ballater .
翻译:鉴于褒贬不一的评价,我之前预订这家酒店时有点犹豫。酒店地理位置优越,方便前往巴拉特的各个景点。步行即可到达高尔夫俱乐部和所有餐厅。我们预订了翻新的小型套房,套房内设有全新的浴室,配备步入式淋浴间和卷边浴缸,装饰精美。
公共区域,如楼梯和走廊,则显得有些破旧。宽敞的休息区,配有沙发和椅子,需要翻新。早餐不错,虽然需要预约,而且餐厅人手明显不足。
我在抵达前给酒店打了电话,一位名叫菲奥娜的新员工非常热情,确保我年迈的父母有合适的房间。她甚至在抵达时为我们准备了生日蛋糕和巧克力。她竭尽全力让我们住得愉快,值得称赞。
这家酒店本来可以很棒,只是需要再多一些投入,但我们在巴拉特的时光确实很愉快。