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Avoid!
Abigail G
Avoid!
Dalston Hall的点评
点评：We booked the hotel for two nights. We had three rooms, two of which were nice, but the third was awful. The carpet in room 7 was disgusting in places, there was black mould on the tile grouting, more than you should expect, and the wall had stains and random paint patches. Such a contrast to the other two rooms.
It was a quiet day and yet we were not allowed to go into the main lounge as this was for weddings only, of which there wasn’t one that day. The bar had some seating, but not enough for the 6 guests in our party to sit together.
The food was underwhelming for the cost. It was not restaurant quality food. We had set meal, oh which the menu did not equate the what we ate, eg baked brie with bacon, but it came without bacon/ so I hope you get the picture. The atmosphere was really lacking in the restaurant. The second evening we were promised a different menu, but it didn’t happen. After not wanting vegan chilli ( she is a vegan) the second night one of our party was offered lamb…. We didn’t want the same food a second night , so went to a super Indian restaurant in Carlisle, fairly close, called the Viceroy, which was much friendlier and so much cheaper for excellent quality food.
Check your bill carefully. They tried to over charge us. We requested a different flavour ice cream with the dessert and they charged us for a second dessert. One dessert came without any ice cream although it was stated on the menu it had vanilla ice cream. They tried to charge for an additional dessert there too!
We felt the serving staff had to field our questions ( which they did politely and tried hard to help us) and complaints on their own, no manager to support them. They were working really hard so we didn’t make too much of a fuss as it wasn’t fair on them.
So disappointing as this was an expensive hotel for such poor quality offerings.
It was a quiet day and yet we were not allowed to go into the main lounge as this was for weddings only, of which there wasn’t one that day. The bar had some seating, but not enough for the 6 guests in our party to sit together.
The food was underwhelming for the cost. It was not restaurant quality food. We had set meal, oh which the menu did not equate the what we ate, eg baked brie with bacon, but it came without bacon/ so I hope you get the picture. The atmosphere was really lacking in the restaurant. The second evening we were promised a different menu, but it didn’t happen. After not wanting vegan chilli ( she is a vegan) the second night one of our party was offered lamb…. We didn’t want the same food a second night , so went to a super Indian restaurant in Carlisle, fairly close, called the Viceroy, which was much friendlier and so much cheaper for excellent quality food.
Check your bill carefully. They tried to over charge us. We requested a different flavour ice cream with the dessert and they charged us for a second dessert. One dessert came without any ice cream although it was stated on the menu it had vanilla ice cream. They tried to charge for an additional dessert there too!
We felt the serving staff had to field our questions ( which they did politely and tried hard to help us) and complaints on their own, no manager to support them. They were working really hard so we didn’t make too much of a fuss as it wasn’t fair on them.
So disappointing as this was an expensive hotel for such poor quality offerings.
翻译：我们预订了这家酒店两晚。我们订了三间房，其中两间不错，但第三间很糟糕。7 号房的地毯有些地方很恶心，瓷砖填缝处有黑色霉菌，比你想象的要多，墙上有污渍和随意的油漆斑块。与其他两间房形成鲜明对比。
那天很安静，但我们不被允许进入主休息室，因为那里只用于举办婚礼，而那天没有婚礼。酒吧有一些座位，但不足以让我们 6 位客人坐在一起。
食物与价格不符。这不是餐厅品质的食物。我们点了套餐，哦，菜单上没有我们吃的东西，例如烤布里干酪配培根，但上面没有培根/所以我希望你能明白。餐厅的氛围真的很差。第二天晚上，他们承诺给我们一份不同的菜单，但没有实现。由于不想吃素食辣椒（她是素食主义者），第二天晚上我们其中一人被提供羊肉……我们不想第二天晚上吃同样的食物，所以去了卡莱尔一家非常近的超级印度餐厅，名叫 Viceroy，那里更加友好，食物品质也更便宜。
仔细检查您的账单。他们试图多收我们钱。我们要求甜点搭配不同口味的冰淇淋，他们却向我们收取了第二份甜点的费用。一份甜点没有冰淇淋，尽管菜单上说有香草冰淇淋。他们还试图在那里收取额外的甜点费用！
我们觉得服务人员不得不自己回答我们的问题（他们很有礼貌地回答了，并尽力帮助我们）和投诉，没有经理来支持他们。他们工作很努力，所以我们没有大惊小怪，因为这对他们不公平。
太令人失望了，这家酒店价格昂贵，但服务质量却如此低劣。
那天很安静，但我们不被允许进入主休息室，因为那里只用于举办婚礼，而那天没有婚礼。酒吧有一些座位，但不足以让我们 6 位客人坐在一起。
食物与价格不符。这不是餐厅品质的食物。我们点了套餐，哦，菜单上没有我们吃的东西，例如烤布里干酪配培根，但上面没有培根/所以我希望你能明白。餐厅的氛围真的很差。第二天晚上，他们承诺给我们一份不同的菜单，但没有实现。由于不想吃素食辣椒（她是素食主义者），第二天晚上我们其中一人被提供羊肉……我们不想第二天晚上吃同样的食物，所以去了卡莱尔一家非常近的超级印度餐厅，名叫 Viceroy，那里更加友好，食物品质也更便宜。
仔细检查您的账单。他们试图多收我们钱。我们要求甜点搭配不同口味的冰淇淋，他们却向我们收取了第二份甜点的费用。一份甜点没有冰淇淋，尽管菜单上说有香草冰淇淋。他们还试图在那里收取额外的甜点费用！
我们觉得服务人员不得不自己回答我们的问题（他们很有礼貌地回答了，并尽力帮助我们）和投诉，没有经理来支持他们。他们工作很努力，所以我们没有大惊小怪，因为这对他们不公平。
太令人失望了，这家酒店价格昂贵，但服务质量却如此低劣。
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