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Undercooked, ice cold and NON VEGAN cheese which caused a migraine
Allison S
Undercooked, ice cold and NON VEGAN cheese which caused a migraine
Rustico Neapolitan的点评
点评：I didn't visit the restaurant I ordered through Uber Eats because I am in a hotel between jobs, and due to the awful weather, I didn't want to venture out into an area I don't know.
For some reason they decided to send my order with a driver who had other stops to make. By the time the food arrived it was ICE cold - it is obvious I am in a hotel and do not have heating appliances.
Not only was the pizza ice cold, but it was not cooked properly - the cheese was not melted at all - it was cold, hard shredded cheese lying on top of the pizza. The base was undercooked and though I tried my hardest, I couldn't even finish 2 slices. They also failed to provide the drink that I ordered.
Now the problem is that all complaints have to go through Uber Eats so the restaurant is no doubt not aware of this. UE of course are totally unhelpful and keep telling me that they have adjusted the price to remove the drink - not true, I have been charged full price PLUS I should be reimbursed for the inedible pizza which I provided photos of before I binned it.
On top of this, I woke in the middle of the night with a screaming migraine which tells me that the cheese was not the VEGAN cheese I asked for. Fortunately I am not allergic to dairy, I am simply intolerant but the migraine is a definite sign that this was a dairy based cheese.
Uber Eats is not interested but I do think the restaurant needs to know that someone was not careful enough with this order, did not cook it thoroughly and used the wrong cheese - a very expensive mistake for me, a carer on minimum wage and already having to fork out for an hotel to avoid driving a round trip of 600 miles home and back to a patient.
For some reason they decided to send my order with a driver who had other stops to make. By the time the food arrived it was ICE cold - it is obvious I am in a hotel and do not have heating appliances.
Not only was the pizza ice cold, but it was not cooked properly - the cheese was not melted at all - it was cold, hard shredded cheese lying on top of the pizza. The base was undercooked and though I tried my hardest, I couldn't even finish 2 slices. They also failed to provide the drink that I ordered.
Now the problem is that all complaints have to go through Uber Eats so the restaurant is no doubt not aware of this. UE of course are totally unhelpful and keep telling me that they have adjusted the price to remove the drink - not true, I have been charged full price PLUS I should be reimbursed for the inedible pizza which I provided photos of before I binned it.
On top of this, I woke in the middle of the night with a screaming migraine which tells me that the cheese was not the VEGAN cheese I asked for. Fortunately I am not allergic to dairy, I am simply intolerant but the migraine is a definite sign that this was a dairy based cheese.
Uber Eats is not interested but I do think the restaurant needs to know that someone was not careful enough with this order, did not cook it thoroughly and used the wrong cheese - a very expensive mistake for me, a carer on minimum wage and already having to fork out for an hotel to avoid driving a round trip of 600 miles home and back to a patient.
翻译：我没有去我通过 Uber Eats 订餐的餐厅，因为我在换工作期间住在酒店，而且由于天气太糟糕，我不想去陌生的地方。
出于某种原因，他们决定让我的订单由有其他停留点的司机送达。食物送到的时候，已经是冰冷的了——很明显，我住在酒店，没有取暖设备。
披萨不仅冰冷，而且烤得也不好——奶酪根本没有融化——披萨上面是冰冷的、硬硬的碎奶酪。披萨底没有烤熟，尽管我尽了最大的努力，但我连两片都吃不完。他们也没有提供我点的饮料。
现在的问题是，所有投诉都必须通过 Uber Eats 进行，因此餐厅无疑不知道这一点。 UE 当然完全没有帮助，并一直告诉我他们已经调整了价格以取消饮料 - 这不是真的，我已经被收取了全价，而且我应该得到赔偿，因为我在扔掉之前提供了不可食用的披萨的照片。
除此之外，我半夜醒来，头痛欲裂，这告诉我奶酪不是我要的纯素奶酪。幸运的是，我对乳制品不过敏，我只是不耐受，但偏头痛是一个明确的迹象，表明这是一种乳制品奶酪。
Uber Eats 不感兴趣，但我确实认为餐厅需要知道有人对这个订单不够小心，没有彻底煮熟，用了错误的奶酪 - 对我来说这是一个非常昂贵的错误，我是一个拿最低工资的护理人员，已经不得不花钱住酒店，以避免开车往返 600 英里回家和回到病人身边。
出于某种原因，他们决定让我的订单由有其他停留点的司机送达。食物送到的时候，已经是冰冷的了——很明显，我住在酒店，没有取暖设备。
披萨不仅冰冷，而且烤得也不好——奶酪根本没有融化——披萨上面是冰冷的、硬硬的碎奶酪。披萨底没有烤熟，尽管我尽了最大的努力，但我连两片都吃不完。他们也没有提供我点的饮料。
现在的问题是，所有投诉都必须通过 Uber Eats 进行，因此餐厅无疑不知道这一点。 UE 当然完全没有帮助，并一直告诉我他们已经调整了价格以取消饮料 - 这不是真的，我已经被收取了全价，而且我应该得到赔偿，因为我在扔掉之前提供了不可食用的披萨的照片。
除此之外，我半夜醒来，头痛欲裂，这告诉我奶酪不是我要的纯素奶酪。幸运的是，我对乳制品不过敏，我只是不耐受，但偏头痛是一个明确的迹象，表明这是一种乳制品奶酪。
Uber Eats 不感兴趣，但我确实认为餐厅需要知道有人对这个订单不够小心，没有彻底煮熟，用了错误的奶酪 - 对我来说这是一个非常昂贵的错误，我是一个拿最低工资的护理人员，已经不得不花钱住酒店，以避免开车往返 600 英里回家和回到病人身边。
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