点评:We started out our week on Vienna with a Free Walking Tour to get a lay of the land. We had the charming and entertaining Wolfgang. He was the perfect pace with a bit of history, a bit of story telling and a fabulous bit of humor. We learned that tour guides go thru about 3 years of study and tests so a very regulated industry.
While the group was very large due to a reservation system snafu, I think he won over the crowd with no problem. Enjoyed 2.5 hours of our tour and left with a few excellent recommendations on what to see and do during our next few days.
Aside from the tour, I must mention some excellent customer service on behalf of the company. I had already booked a tour with them for the next day touring the Palace. When they confirmed that tour later in the day, I mentioned they were selling tickets for that tour - post our free tour - for 6e less than what we paid. They promptly refunded me the 18e for our family. Very impressive and assured them it would all go toward ours guides tip!
翻译:我们在维也纳的一周行程以免费徒步游开始,以了解当地情况。我们遇到了迷人而有趣的沃尔夫冈。他的步调恰到好处,既有历史知识,又有故事,幽默感十足。我们了解到,导游要经过大约 3 年的学习和考试,因此这是一个非常受监管的行业。
虽然由于预订系统出现问题,团队规模很大,但我认为他毫无问题地赢得了人群的青睐。我们享受了 2.5 小时的游览,并获得了一些关于接下来几天要看什么和做什么的极好建议。
除了旅游之外,我必须代表公司提到一些出色的客户服务。我已经预订了他们第二天的游览,参观宫殿。当他们当天晚些时候确认那次旅行时,我提到他们正在出售那次旅行的门票 - 发布我们的免费旅游 - 比我们支付的价格低 6 欧元。他们立即退还了我们一家的 18 欧元。非常令人印象深刻,并向他们保证这笔钱将全部用于我们的导游小费!