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Xavier C
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Beware of the scam!
Kiniras 传统酒店暨旅馆的点评
点评：I booked a room for two nights through Booking.com, thinking it was affordable and well-located. Unfortunately, my experience leads me to think that the management could be voluntarily engaging in deceptive practices to exploit customers who book through Booking.com.
Upon arrival, they acknowledged my reservation and gave me a room. However, when I checked out, they claimed they "could not see the payment." I showed them proof of payment, but they still forced me to pay again. After months of numerous calls and empty promises from June to September—assurances like "Don't worry, we don't steal from people"—I realized it was possibly deliberate. In the end, I was advised by the receptionist to send an email. When I asked for the email address, I was told they didn’t know it and that I should check the booking details. Conveniently, they also claimed not to speak English well when it came to emails!
Apart from this, the service was mediocre and not particularly friendly.
Conclusion: Avoid this place at all costs.
Special mention: Booking.com's customer assistance was entirely useless, as they subcontract to a company called Bedsonline.com.
Upon arrival, they acknowledged my reservation and gave me a room. However, when I checked out, they claimed they "could not see the payment." I showed them proof of payment, but they still forced me to pay again. After months of numerous calls and empty promises from June to September—assurances like "Don't worry, we don't steal from people"—I realized it was possibly deliberate. In the end, I was advised by the receptionist to send an email. When I asked for the email address, I was told they didn’t know it and that I should check the booking details. Conveniently, they also claimed not to speak English well when it came to emails!
Apart from this, the service was mediocre and not particularly friendly.
Conclusion: Avoid this place at all costs.
Special mention: Booking.com's customer assistance was entirely useless, as they subcontract to a company called Bedsonline.com.
翻译：我通过 Booking.com 预订了一间两晚的房间，觉得价格实惠，位置优越。不幸的是，我的经验让我认为管理层可能故意采取欺骗手段，以剥削通过 Booking.com 预订的客户。
抵达后，他们确认了我的预订并给了我一间房间。然而，当我退房时，他们声称“看不到付款”。我向他们出示了付款证明，但他们仍然强迫我再次付款。经过从 6 月到 9 月的数月电话和空洞的承诺——诸如“别担心，我们不会偷窃他人”之类的保证——我意识到这可能是故意的。最后，接待员建议我发一封电子邮件。当我询问电子邮件地址时，他们告诉我他们不知道，我应该查看预订详情。巧合的是，他们还声称在电子邮件方面英语说得不好！
除此之外，服务很一般，也不是特别友好。
结论：无论如何都不要来这个地方。
特别提及：Booking.com 的客户帮助完全没用，因为他们将工作分包给了一家名为 Bedsonline.com 的公司。
抵达后，他们确认了我的预订并给了我一间房间。然而，当我退房时，他们声称“看不到付款”。我向他们出示了付款证明，但他们仍然强迫我再次付款。经过从 6 月到 9 月的数月电话和空洞的承诺——诸如“别担心，我们不会偷窃他人”之类的保证——我意识到这可能是故意的。最后，接待员建议我发一封电子邮件。当我询问电子邮件地址时，他们告诉我他们不知道，我应该查看预订详情。巧合的是，他们还声称在电子邮件方面英语说得不好！
除此之外，服务很一般，也不是特别友好。
结论：无论如何都不要来这个地方。
特别提及：Booking.com 的客户帮助完全没用，因为他们将工作分包给了一家名为 Bedsonline.com 的公司。
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