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How a waiter can spoil an otherwise nice experience
Enjoyslifeingeneral
How a waiter can spoil an otherwise nice experience
Lun的点评
点评：Reserved a table at eight and the booking said we could have it until ten fifteen. Went for the Lun experience menu with wine pairing and an additional course- the caviar toast. When there were 20 minutes left of our time and we still waited to be served three courses, (and we had been waiting twenty minutes in between), we asked the English spoken waiter in a kind tone what to do since it was only a small amount of time left in our booking. He first thought we wanted to cancel the three final courses, but we wanted them all just wanted to know if we could stay longer. We then had a sudden change of waiter (!) the first one for some strange reason apparently got offended (who knows by what!). The next waiter apologised and told us one cook was sick and that’s why we had been waiting. Well, we didn’t have a problem with that. Why couldn’t the first waiter just have said so? Ended up with a 1000€ bill- nothing done for the inconvenience and frankly embarrassing situation the first waiter put himself into- very poor act of professionalism. This unfortunately took down the whole experience.
翻译：预订了八点的桌子，预订单上说我们可以坐到十点十五分。我们点了 Lun 体验菜单，配有葡萄酒搭配和一道附加菜 - 鱼子酱吐司。当我们的时间还剩下 20 分钟时，我们仍在等待三道菜（中间我们已经等了二十分钟），我们用友好的声音问会说英语的服务员该怎么办，因为我们的预订只剩下很短的时间了。他一开始以为我们想取消最后三道菜，但我们想要所有菜，他只是想问问我们是否可以多坐一会儿。然后我们突然换了服务员（！），第一个服务员似乎因为某种奇怪的原因生气了（谁知道为什么！）。下一个服务员道了歉，告诉我们一个厨师病了，这就是我们一直在等的原因。好吧，我们对此没有意见。为什么第一个服务员不能直接说出来呢？最后账单是1000欧元——第一位服务员带来的不便和尴尬局面，竟然无人处理——专业素养极差。很遗憾，这毁了整个用餐体验。
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