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Unacceptable Experience with a wrong service culture
AchilleasD15
Unacceptable Experience with a wrong service culture
Estiatorio Milos的点评
点评：Disappointing experience at Milos
I had dinner at Milos tonight and unfortunately, it was a major letdown. Especially, the mentality of the personnel after I mention that I am not happy with specific examples.
The service was slow and inattentive, with long gaps between courses and very little engagement from the staff. The food quality was well below expectations—especially the potato salad, which was completely inedible.
I shared my feedback politely during the meal, expecting at least a gesture of acknowledgment. Instead, I was asked how much percentage tip I’d like to leave, right after explaining that the service and food were poor. I found this completely inappropriate and unprofessional.
I had to ask 2 times to pour water and 2 times to speed up service. At the end, instead of waiting another 30 minutes to get the bill, I went to the cashier on my own to pay. And the reaction of the restaurant Manager instead of apologizing was "How much % of my check to leave as tips...".
For a restaurant with such a strong reputation, this experience was disappointing across the board.
I hope the team takes this feedback seriously—there’s a clear need for improvement and never forget "Customers vote with their feet".
I had dinner at Milos tonight and unfortunately, it was a major letdown. Especially, the mentality of the personnel after I mention that I am not happy with specific examples.
The service was slow and inattentive, with long gaps between courses and very little engagement from the staff. The food quality was well below expectations—especially the potato salad, which was completely inedible.
I shared my feedback politely during the meal, expecting at least a gesture of acknowledgment. Instead, I was asked how much percentage tip I’d like to leave, right after explaining that the service and food were poor. I found this completely inappropriate and unprofessional.
I had to ask 2 times to pour water and 2 times to speed up service. At the end, instead of waiting another 30 minutes to get the bill, I went to the cashier on my own to pay. And the reaction of the restaurant Manager instead of apologizing was "How much % of my check to leave as tips...".
For a restaurant with such a strong reputation, this experience was disappointing across the board.
I hope the team takes this feedback seriously—there’s a clear need for improvement and never forget "Customers vote with their feet".
翻译：在米洛斯岛的糟糕体验
今晚我在米洛斯岛用餐，不幸的是，体验非常糟糕。尤其是在我提到一些具体不满意之处后，工作人员的态度更是令人失望。
服务缓慢且缺乏热情，每道菜之间间隔很长，员工也几乎不参与。食物质量远低于预期——尤其是土豆沙拉，简直无法下咽。
用餐期间，我礼貌地分享了我的反馈，希望至少能得到一些认可。结果，我刚解释完服务和菜品都很差，他们就问我想给多少比例的小费。我觉得这完全不合适，也很不专业。
我不得不两次要求他们倒水，两次要求他们加快服务速度。最后，我没有再等30分钟结账，而是自己去收银台付钱。餐厅经理没有道歉，而是回答说：“我账单里应该给多少比例的小费……”
对于一家声誉如此良好的餐厅来说，这次的体验总体来说令人失望。
我希望团队认真对待这条反馈——我们确实需要改进，并且永远不要忘记“顾客用脚投票”。
今晚我在米洛斯岛用餐，不幸的是，体验非常糟糕。尤其是在我提到一些具体不满意之处后，工作人员的态度更是令人失望。
服务缓慢且缺乏热情，每道菜之间间隔很长，员工也几乎不参与。食物质量远低于预期——尤其是土豆沙拉，简直无法下咽。
用餐期间，我礼貌地分享了我的反馈，希望至少能得到一些认可。结果，我刚解释完服务和菜品都很差，他们就问我想给多少比例的小费。我觉得这完全不合适，也很不专业。
我不得不两次要求他们倒水，两次要求他们加快服务速度。最后，我没有再等30分钟结账，而是自己去收银台付钱。餐厅经理没有道歉，而是回答说：“我账单里应该给多少比例的小费……”
对于一家声誉如此良好的餐厅来说，这次的体验总体来说令人失望。
我希望团队认真对待这条反馈——我们确实需要改进，并且永远不要忘记“顾客用脚投票”。
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