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THE WORST EXPERIENCE
开房村体育温泉酒店的点评
点评：I stayed one night at the Open Village Sports Hotel & Spa Club, and it was one of the worst hotel experiences I’ve ever had — even more shocking for a supposedly 4-star hotel.
Upon arrival, I found the room in absolutely unacceptable condition:
• Suspicious stains on the carpet, resembling dried blood;
• Fridge full of rust and old dirt;
• Shower handle visibly filthy and deteriorated;
• Bathroom floor with hair present when I checked in.
I felt so uncomfortable and disgusted that I couldn’t sleep and didn’t even take a shower. The room was unfit for guests. I immediately contacted hotel management, asked for a refund (€80), and was told the matter would be handled. Over 10 days later, I’ve received neither the refund nor any proof of payment.
Despite multiple polite emails and opportunities to resolve the matter discreetly, the hotel stopped replying. I have since filed a formal complaint with the Portuguese Consumer Authority, reported the case to ASAE (the national food and economic safety authority), and am now sharing my experience here publicly.
I do not recommend this hotel to anyone. What is marketed as a 4-star experience does not meet even basic hygiene or customer service standards.
Upon arrival, I found the room in absolutely unacceptable condition:
• Suspicious stains on the carpet, resembling dried blood;
• Fridge full of rust and old dirt;
• Shower handle visibly filthy and deteriorated;
• Bathroom floor with hair present when I checked in.
I felt so uncomfortable and disgusted that I couldn’t sleep and didn’t even take a shower. The room was unfit for guests. I immediately contacted hotel management, asked for a refund (€80), and was told the matter would be handled. Over 10 days later, I’ve received neither the refund nor any proof of payment.
Despite multiple polite emails and opportunities to resolve the matter discreetly, the hotel stopped replying. I have since filed a formal complaint with the Portuguese Consumer Authority, reported the case to ASAE (the national food and economic safety authority), and am now sharing my experience here publicly.
I do not recommend this hotel to anyone. What is marketed as a 4-star experience does not meet even basic hygiene or customer service standards.
翻译：我在Open Village Sports Hotel & Spa Club酒店住了一晚，这是我经历过的最糟糕的酒店体验之一——对于一家号称四星级酒店来说，这简直令人震惊。
抵达后，我发现房间状况令人无法接受：
• 地毯上有可疑的污渍，看起来像干涸的血迹；
• 冰箱里满是锈迹和陈年污垢；
• 淋浴把手明显脏污且破损；
• 入住时浴室地板上有头发。
我感到非常不舒服和恶心，以至于无法入睡，甚至没有洗澡。房间不适合客人入住。我立即联系酒店管理层，要求退款（80欧元），并被告知会处理此事。十多天过去了，我既没有收到退款，也没有收到任何付款凭证。
尽管我多次礼貌地发送邮件，并有机会谨慎地解决问题，但酒店仍然没有回复我。我已经向葡萄牙消费者管理局正式投诉，并将此事报告给国家食品和经济安全局 (ASAE)，现在我在这里公开分享我的经历。
我不会向任何人推荐这家酒店。这家酒店标榜的四星级体验，甚至连基本的卫生和客户服务标准都达不到。
抵达后，我发现房间状况令人无法接受：
• 地毯上有可疑的污渍，看起来像干涸的血迹；
• 冰箱里满是锈迹和陈年污垢；
• 淋浴把手明显脏污且破损；
• 入住时浴室地板上有头发。
我感到非常不舒服和恶心，以至于无法入睡，甚至没有洗澡。房间不适合客人入住。我立即联系酒店管理层，要求退款（80欧元），并被告知会处理此事。十多天过去了，我既没有收到退款，也没有收到任何付款凭证。
尽管我多次礼貌地发送邮件，并有机会谨慎地解决问题，但酒店仍然没有回复我。我已经向葡萄牙消费者管理局正式投诉，并将此事报告给国家食品和经济安全局 (ASAE)，现在我在这里公开分享我的经历。
我不会向任何人推荐这家酒店。这家酒店标榜的四星级体验，甚至连基本的卫生和客户服务标准都达不到。
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