点评:We did the 3 hour trip yesterday while staying in Funchal. Have to say, it was brilliant from start to finish. Really well organised, communication from the staff was excellent - friendly & informative. 17 ‘guests’ on the boat plus 3 crew so plenty of room to move around and relax. The Crew were so attentive to every need - nothing was too much trouble. They continually offered drinks, brought round snacks - if you asked for a drink the answer was “Yes, take a seat, relax, we’ll bring it over”. Honestly, this was an example of first class customer service. We didn’t see any dolphins or turtles, but the company can’t control nature and it really didn’t bother us - it was enough to relax, enjoy the sun, the food, the drink and listen to the staff as they took time to tell us some facts about the coastline and marine life. We did see a Loggerhead Turtle and the staff had the book ready so we could learn about them. So glad we did this trip - it was a highlight of our long weekend break. I’ve already recommended it to my dad when he comes to Madeira and we’d definitely go again if we ever make it back. Book this trip - you won’t regret it! Thank you to all the staff - keep doing what you’re doing - it’s perfect!
翻译:昨天我们住在丰沙尔期间进行了 3 小时的旅行。不得不说,从头到尾都很精彩。组织得很好,工作人员的沟通非常好——友好且信息丰富。船上有 17 名“客人”加上 3 名船员,因此有足够的空间走动和放松。工作人员非常关注每一个需求 - 没有什么是太麻烦的。他们不断地提供饮料,带来小吃——如果你要一杯饮料,答案是“是的,坐下来,放松一下,我们会把它拿过来”。老实说,这是一流客户服务的一个例子。我们没有看到任何海豚或海龟,但公司无法控制自然,这真的没有打扰我们 - 放松、享受阳光、食物、饮料并听工作人员拍摄就足够了是时候告诉我们一些有关海岸线和海洋生物的事实了。我们确实看到了红海龟,工作人员已经准备好了书,这样我们就可以了解它们。很高兴我们完成了这次旅行——这是我们长周末假期的一大亮点。当我父亲来马德拉时,我已经向他推荐了它,如果我们回来的话,我们肯定会再去一次。预订这次旅行 - 您不会后悔的!感谢所有员工 - 继续做你正在做的事情 - 这是完美的!