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Katharine W
Unethical and no concern for your safety. Worst experience of any company ever.
West Campers的点评
点评：Do not use this company. Vehicle was unroadworthy - damaged electrics, unsecured gas canisters, no brake lights, no side indicators, no tyre repair kit, no fire extinguisher, 24/7 roadside assistance that took 5 days to reply. Bedding covered in blood and semen. No other way to contact this company. Resorted to emailing owner and senior managers including GM of Europe who blocked my email address. Had to return vehicle less than 20% into holiday due to safety concerns, no support and no actual help. Expect you to pay for the cost if repairs even if they are thousands of dollars and then apply for a refund. No actual maintenance contracts with providers, at least in Italy.. Purchased premium protection which caps your liability. However within hours of drop off they had charged our credit card thousands for damage we didn’t do, or which should be covered by insurance. This is an absolute con. They don’t care about you or your safety - if you ask for clarification they stop responding and block your email address. Absolutely disgusting company with no conscience, care, morals or ethics.
翻译：不要使用这家公司。车辆不适合上路——电路损坏、气罐未固定、没有刹车灯、没有侧转向灯、没有轮胎修理工具、没有灭火器，24/7 道路救援需要 5 天才回复。床上用品上沾满了血液和精液。没有其他方式联系这家公司。我只能给车主和高级经理发邮件，包括欧洲通用汽车，但他们屏蔽了我的电子邮件地址。由于安全问题，我不得不在行驶不到 20% 时归还车辆，没有任何支持和实际帮助。即使维修费用高达数千美元，你也要自己支付，然后申请退款。没有与供应商签订实际的维护合同，至少在意大利是这样。购买了高级保护，可以限制你的责任。然而，在还车后的几个小时内，他们就从我们的信用卡中扣除了数千美元，用于赔偿我们没有造成的损坏，或者应该由保险赔偿的损坏。这绝对是个骗局。他们不关心你或你的安全——如果你要求澄清，他们会停止回复并屏蔽你的电子邮件地址。绝对令人厌恶的公司，没有良心、关怀、道德或伦理。
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