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A Disappointing Dining Experience: Unfriendly Service and Poor Coordination
Inspire2536474****
A Disappointing Dining Experience: Unfriendly Service and Poor Coordination
Des Alpes Interlaken - Restaurant & Bar的点评
点评：I am writing this review after a disappointing dinner experience on September 7, 2024.
1. The waitress who served our table was quite unfriendly.
She lacked courtesy, didn’t offer any recommendations about the menu, and seemed rushed, even looking away while taking our order.
2. We ordered four fondues and three fish and chips.
The fondues served to us contained alcohol, which I had asked the waitress to confirm. She responded rudely, saying, (“It was written in the menu, you should have read that"), and then left. I requested the bill and to speak with the manager, as I did not feel welcomed, especially since my kids were struggling to eat their fish and chips after what happened.
The waitress returned two minutes later, saying, (“I informed the manager, and he is too busy to see you now. If you want to talk about the fondue, it was your fault because it was written in the menu").
I simply replied that I would mention this in my review.
3. To be fair, the fish and chips were not bad, especially the fries, but our dinner was ruined, and the kids couldn’t enjoy their meal.
4. When serving the dishes, they were not brought out simultaneously, which made some kids eat while others waited.
5. After our experience, I read other reviews about this restaurant - something that i should have done before going there - and found that our incident was not isolated.
Unfortunately, this place has a history of mistreating customers, especially foreigners.
Overall, the fondue experience can be enjoyed elsewhere, where the service is better.
1. The waitress who served our table was quite unfriendly.
She lacked courtesy, didn’t offer any recommendations about the menu, and seemed rushed, even looking away while taking our order.
2. We ordered four fondues and three fish and chips.
The fondues served to us contained alcohol, which I had asked the waitress to confirm. She responded rudely, saying, (“It was written in the menu, you should have read that"), and then left. I requested the bill and to speak with the manager, as I did not feel welcomed, especially since my kids were struggling to eat their fish and chips after what happened.
The waitress returned two minutes later, saying, (“I informed the manager, and he is too busy to see you now. If you want to talk about the fondue, it was your fault because it was written in the menu").
I simply replied that I would mention this in my review.
3. To be fair, the fish and chips were not bad, especially the fries, but our dinner was ruined, and the kids couldn’t enjoy their meal.
4. When serving the dishes, they were not brought out simultaneously, which made some kids eat while others waited.
5. After our experience, I read other reviews about this restaurant - something that i should have done before going there - and found that our incident was not isolated.
Unfortunately, this place has a history of mistreating customers, especially foreigners.
Overall, the fondue experience can be enjoyed elsewhere, where the service is better.
翻译：我在 2024 年 9 月 7 日的一次令人失望的晚餐体验后写了这篇评论。
1. 为我们服务桌的女服务员非常不友好。
她缺乏礼貌，没有提供任何关于菜单的建议，而且看起来很匆忙，甚至在接受我们的订单时都把目光移开了。
2. 我们点了四份火锅和三份炸鱼薯条。
给我们端来的火锅里含有酒精，我曾要求女服务员确认。她粗鲁地回答说：“菜单上写着，你应该读一下。”然后就走了。我要求结账并与经理交谈，因为我感觉不受欢迎，尤其是因为我的孩子们在发生那件事后很难吃他们的炸鱼薯条。
女服务员两分钟后回来了，说：“我告诉了经理，他现在太忙了，没空见你。如果你想谈论火锅，那是你的错，因为它写在菜单上。”）。
我只是回答说我会在我的评论中提到这一点。
3. 公平地说，炸鱼和薯条还不错，尤其是炸薯条，但我们的晚餐被毁了，孩子们没能享受到他们的美食。
4. 上菜时，菜品没有同时端上来，导致一些孩子在吃，而其他孩子则在等待。
5. 在我们经历这一切之后，我阅读了其他关于这家餐厅的评论——我去之前应该这样做——我发现我们遇到的事件并不是孤立的。
不幸的是，这家餐厅有虐待顾客的历史，尤其是虐待外国人。
总的来说，你可以在其他地方享受火锅体验，那里的服务更好。
1. 为我们服务桌的女服务员非常不友好。
她缺乏礼貌，没有提供任何关于菜单的建议，而且看起来很匆忙，甚至在接受我们的订单时都把目光移开了。
2. 我们点了四份火锅和三份炸鱼薯条。
给我们端来的火锅里含有酒精，我曾要求女服务员确认。她粗鲁地回答说：“菜单上写着，你应该读一下。”然后就走了。我要求结账并与经理交谈，因为我感觉不受欢迎，尤其是因为我的孩子们在发生那件事后很难吃他们的炸鱼薯条。
女服务员两分钟后回来了，说：“我告诉了经理，他现在太忙了，没空见你。如果你想谈论火锅，那是你的错，因为它写在菜单上。”）。
我只是回答说我会在我的评论中提到这一点。
3. 公平地说，炸鱼和薯条还不错，尤其是炸薯条，但我们的晚餐被毁了，孩子们没能享受到他们的美食。
4. 上菜时，菜品没有同时端上来，导致一些孩子在吃，而其他孩子则在等待。
5. 在我们经历这一切之后，我阅读了其他关于这家餐厅的评论——我去之前应该这样做——我发现我们遇到的事件并不是孤立的。
不幸的是，这家餐厅有虐待顾客的历史，尤其是虐待外国人。
总的来说，你可以在其他地方享受火锅体验，那里的服务更好。
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