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Worst customer service
Laure D
Worst customer service
Reaun Thaï的点评
点评：Let me start by saying that I had been to this place before and ordered the same dish, shrimp Pad Thai, and it was delicious. My sister lives next door, literally, and orders there multiple times a month, which made today's experience all the more shocking.
My sister ( whom they see ALL THE TIME), my father and I showed up for lunch and ordered. Their food was delicious and my Pad Thai was too, until I got to a part of the plate where the noodles, the shrimp and the egg were all bathed in something that tasted , well frankly, rotten, and smelled like the stables. I was very hungry but absolutely could not go on eating, it was clearly something that was damaged ( there is a heat wave going on). I let the waiter know that while the dish was delicious on the one side of the plate, something was seriously wrong on the other and he clearly thought it was funny. He laughed about it with the cook in Thai behind the counter, and she with her voice raised from behind there told me in French ' Not to eat it if had a bad taste'.
My companions offered me some of their food, and when they cleared our plates we had finished everything else, except my dish of course, which I had eaten about a fifth of.
When the bill came, we were billed 26 CHF for the dish. No one apologized, offered a substitution or a rebate of any kind. When we said we thought it was strange ( we did not raise our voices or were unfriendly), they continued to smile and laugh and said they were not the manager. They said the manager was downstairs, but never offered to fetch the manager.
It was one of the worst customer experience in my life. I dine all over the world. And I grew up here, I know not to expect the US treatment, which would have been immediate replacement, and apology and some kind of monetary action if I still wasn't satisfied.
It was insane, given the fact as well that I was here with a regular customer!!!
My sister ( whom they see ALL THE TIME), my father and I showed up for lunch and ordered. Their food was delicious and my Pad Thai was too, until I got to a part of the plate where the noodles, the shrimp and the egg were all bathed in something that tasted , well frankly, rotten, and smelled like the stables. I was very hungry but absolutely could not go on eating, it was clearly something that was damaged ( there is a heat wave going on). I let the waiter know that while the dish was delicious on the one side of the plate, something was seriously wrong on the other and he clearly thought it was funny. He laughed about it with the cook in Thai behind the counter, and she with her voice raised from behind there told me in French ' Not to eat it if had a bad taste'.
My companions offered me some of their food, and when they cleared our plates we had finished everything else, except my dish of course, which I had eaten about a fifth of.
When the bill came, we were billed 26 CHF for the dish. No one apologized, offered a substitution or a rebate of any kind. When we said we thought it was strange ( we did not raise our voices or were unfriendly), they continued to smile and laugh and said they were not the manager. They said the manager was downstairs, but never offered to fetch the manager.
It was one of the worst customer experience in my life. I dine all over the world. And I grew up here, I know not to expect the US treatment, which would have been immediate replacement, and apology and some kind of monetary action if I still wasn't satisfied.
It was insane, given the fact as well that I was here with a regular customer!!!
翻译：首先说一下，我以前来过这个地方，点了同样的菜，虾泰式炒河粉，很好吃。我姐姐就住在隔壁，每个月都会在那里订购多次，这让今天的经历更加令人震惊。
我的姐姐（他们一直看到她）、我的父亲和我一起吃午饭并点了菜。他们的食物很美味，我的泰式炒河粉也很美味，直到我到达盘子的一部分，那里的面条、虾和鸡蛋都浸泡在某种味道，坦白说，腐烂的东西中，闻起来像马厩。我很饿，但绝对无法继续吃东西，这显然是损坏的东西（正在发生热浪）。我让服务员知道，虽然盘子的一侧菜很美味，但另一侧却出了严重的问题，他显然认为这很有趣。他和柜台后面的厨师用泰语嘲笑这件事，她从后面提高声音用法语告诉我“如果味道不好就不要吃”。
我的同伴给我提供了一些食物，当他们清理完我们的盘子时，我们已经吃完了其他的一切，当然除了我的菜，我已经吃了大约五分之一。
结账时，我们被收取了 26 瑞士法郎的费用。没有人道歉、提供替代品或任何形式的回扣。当我们说我们认为这很奇怪（我们没有提高声音或不友好）时，他们继续微笑并说他们不是经理。他们说经理在楼下，但从未提出去接经理。
这是我一生中最糟糕的客户体验之一。我在世界各地吃饭。我在这里长大，我知道不要指望美国的待遇，如果我仍然不满意，那将是立即更换、道歉和某种金钱行动。
考虑到我和一位常客一起来这里，这太疯狂了！
我的姐姐（他们一直看到她）、我的父亲和我一起吃午饭并点了菜。他们的食物很美味，我的泰式炒河粉也很美味，直到我到达盘子的一部分，那里的面条、虾和鸡蛋都浸泡在某种味道，坦白说，腐烂的东西中，闻起来像马厩。我很饿，但绝对无法继续吃东西，这显然是损坏的东西（正在发生热浪）。我让服务员知道，虽然盘子的一侧菜很美味，但另一侧却出了严重的问题，他显然认为这很有趣。他和柜台后面的厨师用泰语嘲笑这件事，她从后面提高声音用法语告诉我“如果味道不好就不要吃”。
我的同伴给我提供了一些食物，当他们清理完我们的盘子时，我们已经吃完了其他的一切，当然除了我的菜，我已经吃了大约五分之一。
结账时，我们被收取了 26 瑞士法郎的费用。没有人道歉、提供替代品或任何形式的回扣。当我们说我们认为这很奇怪（我们没有提高声音或不友好）时，他们继续微笑并说他们不是经理。他们说经理在楼下，但从未提出去接经理。
这是我一生中最糟糕的客户体验之一。我在世界各地吃饭。我在这里长大，我知道不要指望美国的待遇，如果我仍然不满意，那将是立即更换、道歉和某种金钱行动。
考虑到我和一位常客一起来这里，这太疯狂了！
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