点评:Unfortunately, my experience at Radici Ristorante was extremely disappointing. The menu was very limited and, even worse, half of the dishes were unavailable. Incredibly, there wasn’t even a pasta alla Norma, an unacceptable absence in a city like Palermo.
The service was slow and unfriendly, with dishes clearly made from non-fresh ingredients. Moreover, we weren’t even served any bread at the table, a detail that made the experience even worse. The dishes did not match the descriptions on the menu at all, and the overall quality was terrible. I’ve never eaten so poorly in a restaurant.
To make the evening even worse, a friend of ours couldn’t find any dish he liked, and no alternative or suggestion was offered by the staff. In the end, he was simply given a basket of bread, with nothing to accompany it, halfway through the dinner.
Adding to the discomfort, I discovered that the kitchen was managed by only one person, who was also a foreigner, and evidently did not have the knowledge or competence necessary to prepare traditional Sicilian dishes.
When I tried to give constructive feedback directly at the table, the waiter reacted defensively and didn’t accept any advice or criticism.
翻译:不幸的是,我在 Radici Ristorante 的用餐体验非常令人失望。菜单非常有限,更糟糕的是,一半的菜品都无法供应。令人难以置信的是,甚至连意大利面都没有,这在巴勒莫这样的城市是无法接受的。
服务缓慢且不友好,菜品显然是用不新鲜的食材制成的。此外,餐桌上甚至没有面包,这个细节让用餐体验更加糟糕。菜品与菜单上的描述完全不符,整体质量非常糟糕。我从来没有在餐厅吃过这么差的菜。
更糟糕的是,我们的一个朋友找不到他喜欢的菜,工作人员也没有提供任何替代或建议。最后,晚餐进行到一半时,他只得到了一篮面包,没有搭配任何东西。
更让我不爽的是,我发现厨房只有一个人管理,而且还是外国人,显然不具备烹制传统西西里菜肴所需的知识和能力。
当我试图在餐桌上直接给出建设性的反馈时,服务员的反应很防御,不接受任何建议或批评。