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Marguerite C
Horrible laundry service, bed bugs
弗尼维亚酒店的点评
点评：We had a very disappointing experience at Hotel Funivia while on the Tour de Mont Blanc. We were looking forward to a comfortable stay and a laundry service at a hotel after a few days of backpacking and staying at refuges. The laundry service, at 14 euro, left us with laundry that was still visibly dirty and used, smelled bad, and looked like it had barely soaked in water. When we asked staff member Elena about this, we were told our clothes had been washed for an hour and we’d have to pay for an additional cycle, denying the fact that our clothes were still visibly dirty. We decided to instead hand wash our laundry with detergent Elena provided, which had incidentally been diluted with water. The water in which we hand washed our allegedly washed clothes was dirty and we suspect that our clothes had not been washed, despite being told otherwise. At check out with Elena, we politely asked not to be charged for a laundry service that left our clothes dirty. She was unwilling to accommodate this request until we showed her photos we had taken of our laundry, still dirty, after she had supposedly cleaned it. Afterward, Elena was incredibly rude and unprofessional with us throughout the check out process, and slammed my card down on the table after I paid for our stay.
As if that weren’t enough, it appears that I was bitten by bedbugs both nights we stayed at the hotel. We informed Elena about this at check out, but she did not respond to us. We hope this issue is resolved before future guests stay in the same room.
Otherwise, the experience would have been decent. The hotel breakfast was good and the place was itself was charming. However, the lack of quality and professionalism we experienced with the laundry service, as well as the presence of bed bugs, really ruined our stay.
As if that weren’t enough, it appears that I was bitten by bedbugs both nights we stayed at the hotel. We informed Elena about this at check out, but she did not respond to us. We hope this issue is resolved before future guests stay in the same room.
Otherwise, the experience would have been decent. The hotel breakfast was good and the place was itself was charming. However, the lack of quality and professionalism we experienced with the laundry service, as well as the presence of bed bugs, really ruined our stay.
翻译：在环勃朗峰之旅期间，我们在 Funivia 酒店度过了非常失望的体验。在背包旅行和避难所住了几天后，我们期待着在酒店享受舒适的住宿和洗衣服务。洗衣服务收费 14 欧元，但留下的衣服仍然明显很脏，而且用过，散发着难闻的气味，看起来就像几乎没有浸泡在水中一样。当我们向工作人员 Elena 询问此事时，她告诉我们，我们的衣服已经洗了一个小时，我们必须再付一次钱，并否认我们的衣服仍然很脏。我们决定用 Elena 提供的洗涤剂手洗衣服，但洗涤剂中偶然加了水。我们手洗所谓洗过的衣服的水很脏，我们怀疑我们的衣服根本没洗过，尽管她告诉我们不是这样。在 Elena 退房时，我们礼貌地要求不要为弄脏我们衣服的洗衣服务付费。她不愿意满足这个要求，直到我们向她展示了我们拍的衣物照片，这些衣服在她据称已经清洗过之后仍然很脏。后来，Elena 在整个退房过程中对我们非常粗鲁和不专业，在我支付住宿费后，她把我的卡摔在桌子上。
似乎这还不够，我住在酒店的两个晚上都被臭虫咬了。我们在退房时告诉了 Elena 这件事，但她没有回复我们。我们希望这个问题能在未来的客人入住同一间房间之前得到解决。
否则，这次体验会很不错。酒店早餐很好，地方本身也很迷人。然而，我们在洗衣服务方面体验到的缺乏质量和专业性，以及臭虫的存在，真的毁了我们的住宿。
似乎这还不够，我住在酒店的两个晚上都被臭虫咬了。我们在退房时告诉了 Elena 这件事，但她没有回复我们。我们希望这个问题能在未来的客人入住同一间房间之前得到解决。
否则，这次体验会很不错。酒店早餐很好，地方本身也很迷人。然而，我们在洗衣服务方面体验到的缺乏质量和专业性，以及臭虫的存在，真的毁了我们的住宿。
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