First and foremost, we would like to thank you for the praising review you shared following your recent visit to our Barceló Emperatriz hotel We are delighted to read that we were able to match your expectations.
At Barceló we know that breakfast is an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.
We hope to see you soon so we may welcome you with our best smile and make you feel at home.
Barceló Emperatriz Team
Dear Mr. Nackman,
Thank you very much for sharing this review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We have analysed guest usage of AC to define a set of good environmental practices for our hotels, including the operating times and temperatures for the heating and air conditioning systems. We apologise if this measure interfered with your confort, but we will take your comment into consideration to ensure the comfort of our guests in the near future.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Dear Mr./Mrs. Joonjooni,
Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Thank you also for mentioning how pleased you were with our complimentary WIFI Away service as we appreciate how important this aspect is for many of our guests these days for communication benefits.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.