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isabellanya
This is not a five star hotel-don’t get scammed
只有你马拉加酒店的点评
点评：Unfortunately, this was one of the most disappointing hotel experiences we’ve had in a long time. We always stay at five star hotels when we travel, and we travel a lot, but this hotel didn’t meet that standard of a 5 star hotel at all.
From the beginning, things felt off:
- Taxis can’t stop in front of the hotel, so we had to carry our luggage across a busy street.
- To reach the lobby, you have to walk through a restaurant, which felt awkward and confusing.
Our room also had several issues:
- A constant bad smell came from the bathroom drains. Housekeeping had to close the sink drains every day to try to contain the odor.
- The room was not soundproof-we could hear all outside noise and had to use earplugs to sleep.
- Food and service were disappointing: My husband ordered a medium-rare steak but was served three thin, overcooked slices of beef. Despite informing the hotel about our dietary restrictions in advance, mistakes were still made. Breakfast service was chaotic we’ve had to wave down staff to place an order, and even then, the food was often wrong.
- The rooftop pool area was not as advertised: It appeared nice in photos but was very small in reality. There were only a few sunbeds, and they were always occupied. The area didn’t feel relaxing.
- At checkout, no one asked how our stay was, which summed up the overal lack of care.
During the stay we had lunch at the nearby Miramar Hotel and immediately noticed the difference: Better service., better atmosphere, everything felt more polished and professional.
To end our disappointment earlier, we even looked into leaving early but couldn’t find an earlier flight.
To summarize - no matter what the listing says, this is not a five star hotel at all and I am surprised about at amount of positive comments.
From the beginning, things felt off:
- Taxis can’t stop in front of the hotel, so we had to carry our luggage across a busy street.
- To reach the lobby, you have to walk through a restaurant, which felt awkward and confusing.
Our room also had several issues:
- A constant bad smell came from the bathroom drains. Housekeeping had to close the sink drains every day to try to contain the odor.
- The room was not soundproof-we could hear all outside noise and had to use earplugs to sleep.
- Food and service were disappointing: My husband ordered a medium-rare steak but was served three thin, overcooked slices of beef. Despite informing the hotel about our dietary restrictions in advance, mistakes were still made. Breakfast service was chaotic we’ve had to wave down staff to place an order, and even then, the food was often wrong.
- The rooftop pool area was not as advertised: It appeared nice in photos but was very small in reality. There were only a few sunbeds, and they were always occupied. The area didn’t feel relaxing.
- At checkout, no one asked how our stay was, which summed up the overal lack of care.
During the stay we had lunch at the nearby Miramar Hotel and immediately noticed the difference: Better service., better atmosphere, everything felt more polished and professional.
To end our disappointment earlier, we even looked into leaving early but couldn’t find an earlier flight.
To summarize - no matter what the listing says, this is not a five star hotel at all and I am surprised about at amount of positive comments.
翻译：很遗憾，这是我们很久以来最令人失望的酒店体验之一。我们旅行时总是住五星级酒店，而且我们经常旅行，但这家酒店完全达不到五星级酒店的标准。
从一开始，感觉就不对劲：
- 出租车不能在酒店门前停，所以我们不得不提着行李穿过一条繁忙的街道。
- 要到达大堂，你必须穿过一家餐厅，这让人感到尴尬和困惑。
我们的房间也有几个问题：
- 浴室排水管一直散发着难闻的气味。客房服务人员每天都要关闭水槽排水管，以抑制气味。
- 房间隔音效果不好——我们能听到外面的所有噪音，不得不戴着耳塞才能入睡。
- 食物和服务令人失望：我丈夫点了一份五分熟的牛排，但端上来的却是三片薄薄的、煮过头的牛肉。尽管我们提前告知了酒店我们的饮食限制，但酒店仍然犯了错误。早餐服务很混乱，我们不得不招手叫服务员点餐，即使这样，菜也经常出错。
- 屋顶泳池区不如宣传的那样：照片上看起来很漂亮，但实际上非常小。只有几张日光浴床，而且总是有人。这个区域让人感觉很不舒服。
- 退房时，没有人询问我们的住宿体验，这说明酒店整体服务欠缺。
入住期间，我们在附近的美丽华酒店（Miramar Hotel）吃了午餐，立刻就感受到了变化：服务更好，氛围更好，一切都更加精致和专业。
为了早点结束失望，我们甚至想过提前离开，但找不到更早的航班。
总而言之，无论酒店介绍如何，这根本不是一家五星级酒店，而且我对如此多的好评感到惊讶。
从一开始，感觉就不对劲：
- 出租车不能在酒店门前停，所以我们不得不提着行李穿过一条繁忙的街道。
- 要到达大堂，你必须穿过一家餐厅，这让人感到尴尬和困惑。
我们的房间也有几个问题：
- 浴室排水管一直散发着难闻的气味。客房服务人员每天都要关闭水槽排水管，以抑制气味。
- 房间隔音效果不好——我们能听到外面的所有噪音，不得不戴着耳塞才能入睡。
- 食物和服务令人失望：我丈夫点了一份五分熟的牛排，但端上来的却是三片薄薄的、煮过头的牛肉。尽管我们提前告知了酒店我们的饮食限制，但酒店仍然犯了错误。早餐服务很混乱，我们不得不招手叫服务员点餐，即使这样，菜也经常出错。
- 屋顶泳池区不如宣传的那样：照片上看起来很漂亮，但实际上非常小。只有几张日光浴床，而且总是有人。这个区域让人感觉很不舒服。
- 退房时，没有人询问我们的住宿体验，这说明酒店整体服务欠缺。
入住期间，我们在附近的美丽华酒店（Miramar Hotel）吃了午餐，立刻就感受到了变化：服务更好，氛围更好，一切都更加精致和专业。
为了早点结束失望，我们甚至想过提前离开，但找不到更早的航班。
总而言之，无论酒店介绍如何，这根本不是一家五星级酒店，而且我对如此多的好评感到惊讶。
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