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Poor Customer Service
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Poor Customer Service
Curry Patta的点评
点评：We have eaten here about 4 or 5 times in the last couple of years and usually have no problem. However, on Monday night we visited for my birthday celebration and upon starting the main course my friend found a 2cm length of fuse wire in her vegetable rice! We called the waiter over and he asked which dish it was in and if we would like it replaced, no apology was given. We said no and carried on with the meal, even though the enjoyment of the evening had been tinged upon finding this foreign object. We hoped however that when the waiter brought the bill he would then apologise and maybe offer us something off the bill. However, this did not happen. My friend asked if there was any chance of something off the bill, but the waiter initially said not really. We then argued the point and he said what do you want off it. We agreed upon 10 Euros. The waiter then slammed the chip and pin machine down on the table and we paid. We do not feel inclined to visit again, we can maybe get over the foreign object in the food, but it was the very poor attitude of the waiter that spoiled the evening for us. An apology, and a "what can we do to remedy this for you" would have been much more appreciated.
翻译：过去几年我们来这里吃过四五次饭，通常都没有问题。然而，周一晚上我们来这里庆祝我的生日，开始吃主菜时，我的朋友在蔬菜饭里发现了一根 2 厘米长的保险丝！我们叫来了服务员，他问我们在哪道菜里，是否需要更换，服务员没有道歉。我们说不，继续吃饭，尽管发现这个异物已经影响了晚上的乐趣。然而，我们希望服务员拿来账单时能道歉，也许能给我们一些折扣。然而，这并没有发生。我的朋友问能不能从账单中减点什么，但服务员最初说不能。然后我们就这个问题争论起来，他说你想减多少。我们同意 10 欧元。然后服务员把芯片和密码机重重地放在桌子上，我们付了钱。我们不想再来这家餐厅了，也许我们可以接受食物中的异物，但服务员态度太差，毁了我们的夜晚。如果服务员能道歉，并说“我们可以为您做些什么补救措施”，我们会更感激。
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