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Getaway2750446****
Beautiful setting but… ugly service and hidden charges
Plage de Passable的点评
点评：We recently dined at this restaurant and, unfortunately, the overall experience was disappointing despite a beautiful location.
The food was average — serviceable, but nothing that stood out. What really affected our afternoon was the inconsistency in service: one waiter was incredibly rude and unhelpful, while another went above and beyond with friendly, attentive service. It’s always a shame when great effort from one staff member is completely undermined by another’s behavior.
The major issue, though, was with the restaurant’s boat (tender) service. In the past, we’ve taken the short 100m boat ride and tipped €10-15 each way — a reasonable and unspoken understanding. This time, however, without any prior notice or signage, we were abruptly charged €50. With no explanation and no warning, it felt like a cash grab. We gave all the cash we had on us (€30), especially considering we shared the return trip with another group of guests.
To make matters worse, the drop-off was chaotic and unsafe — one of our guests nearly fell out of the boat due to careless handling by the driver. And just when we thought the ordeal was over, a member of staff actually came back on the tender to confront us, shouting aggressively and demanding more money. When we calmly tried to explain the situation and how we felt about the charge, he responded by swearing at us.
This aggressive and unprofessional behavior at the end of the afternoon completely soured the experience. It was a clear lack of respect for guests and basic hospitality.
In short: a restaurant with potential and some dedicated staff, but completely let down by poor communication, inconsistent service, hidden charges, and shockingly rude conduct. Definitely not somewhere we would return.
The food was average — serviceable, but nothing that stood out. What really affected our afternoon was the inconsistency in service: one waiter was incredibly rude and unhelpful, while another went above and beyond with friendly, attentive service. It’s always a shame when great effort from one staff member is completely undermined by another’s behavior.
The major issue, though, was with the restaurant’s boat (tender) service. In the past, we’ve taken the short 100m boat ride and tipped €10-15 each way — a reasonable and unspoken understanding. This time, however, without any prior notice or signage, we were abruptly charged €50. With no explanation and no warning, it felt like a cash grab. We gave all the cash we had on us (€30), especially considering we shared the return trip with another group of guests.
To make matters worse, the drop-off was chaotic and unsafe — one of our guests nearly fell out of the boat due to careless handling by the driver. And just when we thought the ordeal was over, a member of staff actually came back on the tender to confront us, shouting aggressively and demanding more money. When we calmly tried to explain the situation and how we felt about the charge, he responded by swearing at us.
This aggressive and unprofessional behavior at the end of the afternoon completely soured the experience. It was a clear lack of respect for guests and basic hospitality.
In short: a restaurant with potential and some dedicated staff, but completely let down by poor communication, inconsistent service, hidden charges, and shockingly rude conduct. Definitely not somewhere we would return.
翻译：我们最近在这家餐厅用餐，可惜的是，尽管位置优美，但整体体验却令人失望。
食物很普通——还算可以，但没什么特别突出的。真正影响我们下午用餐体验的是服务质量的参差不齐：一位服务员极其粗鲁，不愿提供帮助，而另一位服务员则热情周到，服务周到。一位服务员的辛勤付出被另一位服务员的粗鲁行为完全破坏，总是令人遗憾的。
不过，主要问题在于餐厅的游船（接驳船）服务。过去，我们乘坐100米的短途游船，单程只需支付10-15欧元的小费——这是合理的，也是心照不宣的。然而，这次，没有任何事先通知或指示牌，我们就被突然收取了50欧元。没有任何解释，也没有任何警告，感觉就像是在抢钱。我们把身上所有的现金（30欧元）都花光了，尤其是考虑到我们和另一组客人一起乘船回程。
更糟糕的是，下船过程混乱不堪，安全隐患重重——我们的一位客人差点因为司机的疏忽大意而摔下船。就在我们以为这场闹剧已经结束的时候，一名工作人员竟然又回到了接驳艇上来质问我们，粗暴地大喊大叫，并要求我们支付更多费用。当我们冷静地试图解释情况以及我们对收费的感受时，他却用脏话回应我们。
下午快结束时，这种咄咄逼人、不专业的举动彻底毁了我们的用餐体验。这明显缺乏对客人的尊重，也缺乏基本的待客之道。
简而言之：这家餐厅很有潜力，也有一些敬业的员工，但沟通不畅、服务不稳定、隐藏收费以及令人震惊的粗鲁行为，让我们彻底失望。我们绝对不会再来这家餐厅了。
食物很普通——还算可以，但没什么特别突出的。真正影响我们下午用餐体验的是服务质量的参差不齐：一位服务员极其粗鲁，不愿提供帮助，而另一位服务员则热情周到，服务周到。一位服务员的辛勤付出被另一位服务员的粗鲁行为完全破坏，总是令人遗憾的。
不过，主要问题在于餐厅的游船（接驳船）服务。过去，我们乘坐100米的短途游船，单程只需支付10-15欧元的小费——这是合理的，也是心照不宣的。然而，这次，没有任何事先通知或指示牌，我们就被突然收取了50欧元。没有任何解释，也没有任何警告，感觉就像是在抢钱。我们把身上所有的现金（30欧元）都花光了，尤其是考虑到我们和另一组客人一起乘船回程。
更糟糕的是，下船过程混乱不堪，安全隐患重重——我们的一位客人差点因为司机的疏忽大意而摔下船。就在我们以为这场闹剧已经结束的时候，一名工作人员竟然又回到了接驳艇上来质问我们，粗暴地大喊大叫，并要求我们支付更多费用。当我们冷静地试图解释情况以及我们对收费的感受时，他却用脏话回应我们。
下午快结束时，这种咄咄逼人、不专业的举动彻底毁了我们的用餐体验。这明显缺乏对客人的尊重，也缺乏基本的待客之道。
简而言之：这家餐厅很有潜力，也有一些敬业的员工，但沟通不畅、服务不稳定、隐藏收费以及令人震惊的粗鲁行为，让我们彻底失望。我们绝对不会再来这家餐厅了。
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