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Overcharged TWICE to pay for bartenders €11 tip! Stealing from tourists is terrible!
roseyg24
Overcharged TWICE to pay for bartenders €11 tip! Stealing from tourists is terrible!
The Dukes Pub的点评
点评：I have been visiting Dukes pub now for 5 years, I have never had a problem. We visited last week & had 1 cocktail at €12 and a pastis at €5 so the bill should have been €17. The blonde male bartender came with his card machine so we could pay & held it away from us so we couldn’t see the screen, but we didn’t think anything of this as we have never had problems before. We got home & checked our bank to see we had been charged €27!! When we went back in the morning Albert was very nice about it and gave us 2 free drinks. We thought “hey mistakes happen, let’s not let this ruin our holiday” so we went back the next night and had 2 cocktails €12 each so the bill should be €24. The same blonde male bartender came before we had received our drinks and asked us to pay. We thought this was odd as we usually pay after we have had our drinks but my husband got his card out to pay and the same thing happened AGAIN, the bartender held the machine away from us so we couldn’t see, this time we knew what was going on so we asked how much and he said €35!! We showed him the menu and the prices but he firstly said this was for the extra alcohol he put in the cocktails that wasn’t advertised on the menu, then after debating this he said the extra €11 was his tip. We knew this is what he was doing and totally wrong. My husband went to talk to the manager, by now the blonde bartender was also talking to the manager telling him the extra he charged us was only a couple of euros. The manager said to my husband to sit and he would get us free drinks but by this time we were done with Dukes bar and couldn’t sit by whilst this waiter was stealing from customers again and again and getting away with it. We went to another bar just next door and had lovely cocktails and service with a smile! We will not be going back to Dukes pub as the management seem to condone this type of behaviour and think stealing from paying customers is ok.
This is not our problem to sort but the managements.
This is not our problem to sort but the managements.
翻译：我去 Dukes 酒吧已经 5 年了，从来没有遇到过问题。我们上周去过，点了一杯 12 欧元的鸡尾酒和一杯 5 欧元的茴香酒，所以账单应该是 17 欧元。金发男调酒师拿着刷卡机过来让我们付钱，但他把刷卡机拿得离我们远点，我们看不到屏幕，但我们没多想，因为以前从来没有遇到过问题。我们回到家后查看银行账户，发现我们被收取了 27 欧元！！早上我们再去的时候，Albert 很和蔼，给了我们两杯免费饮料。我们想“嘿，失误难免，不能让这件事毁了我们的假期”，所以第二天晚上我们又去了，点了两杯 12 欧元的鸡尾酒，所以账单应该是 24 欧元。同一位金发男调酒师在我们拿到饮料之前就来了，要求我们付钱。我们觉得这很奇怪，因为我们通常都是喝完酒后再付钱，但我丈夫拿出卡去付钱，同样的事情又发生了，酒保把机器拿开让我们看不见，这次我们知道是怎么回事了，于是我们问他说 35 欧元！！我们给他看了菜单和价格，但他先是说这是他在鸡尾酒里额外加的酒水，菜单上没有列出，经过一番争论后，他说额外的 11 欧元是他的小费。我们知道他这样做是完全错误的。我丈夫去找经理谈话，这时金发酒保也正在和经理谈话，告诉他他额外收我们的钱只有几欧元。经理让我丈夫坐下，他会给我们免费饮料，但此时我们已经在 Dukes 酒吧玩够了，不能再袖手旁观，看着这个服务员一次又一次地偷顾客的钱，而且还逍遥法外。我们去了隔壁的另一家酒吧，品尝了美味的鸡尾酒，享受了微笑的服务！我们不会再去 Dukes 酒吧了，因为管理层似乎纵容这种行为，认为偷付费顾客的钱是可以接受的。
这不是我们要解决的问题，而是管理层的问题。
这不是我们要解决的问题，而是管理层的问题。
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