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Order a take-out at your peril!
Jason D
Order a take-out at your peril!
Pepe's的点评
点评：I had a missed item - having collected, and I rang the restaurant when I arrived home. The person at the other end of the line was very difficult to understand and it was a nightmare trying to communicate the problem, as his mother tongue was obviously not English. I was told first of all that I had made the mistake! Then eventually, after speaking to a colleague, I was told to return to the shop and pick up the missing item. As I had started drinking alcohol, I told him that was not feasible and either deliver the item or refund me for the missing item. I was told that I would have to make a complaint to head office. I made the complaint and was told that they had spoken to the restaurant and was told that all the items were packed for delivery! They went on to comment that there was nothing more they could do. I pointed out that my order was via the Pepe's App, therefore the contract (that was unfilled) was with them and they should make the refund. They just ignored further emails. We're only talking a few pounds here, but it's the principle! I used to use various Pepe's restaurants a couple of times a month. I shall not be using them at all in the future. Any retail business will make mistakes, but it's how those mistakes are rectified (or not in this case) that builds their reputation. Appalling head office customer service - either people should be sacked or be trained correctly! I was ripped off!
翻译：我取了一件东西，但丢了。回家后我给餐厅打了电话。电话那头的人说话很难懂，沟通起来简直是一场噩梦，因为他的母语显然不是英语。一开始我被告知是我弄错了！最后，在和一位同事沟通后，我被告知要回店里取丢失的东西。因为我当时开始喝酒了，我告诉他这不可行，要么把东西送过来，要么就退款。我被告知必须向总部投诉。我投诉后，他们告诉我他们已经和餐厅谈过了，所有东西都打包好了准备送走！他们接着说他们也无能为力了。我指出，我是通过Pepe's App点的餐，所以合同（当时没有履行）是和他们签的，他们应该退款。但他们直接无视了后续的邮件。我们这里只说几英镑，但这就是原则！我以前每个月都会去几家Pepe's餐厅。以后我绝对不会再去了。任何零售企业都会犯错，但如何纠正这些错误（或者这次没有纠正）才是他们建立声誉的关键。总部的客户服务糟透了——要么把人解雇，要么好好培训一下！我被坑了！
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