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Delivery was very late, and was lied to when following up
Paul J
Delivery was very late, and was lied to when following up
Mango tree的点评
点评：First of all, credit it where it's due, Ive used Mango Tree maybe 10 times to date for my Indian takeways (3 times in the last few months) and food is very very good; and that is obviously the most important thing. So absolutely no complaints in that respect!
HOWEVER their service handling tonight was abysmal. I ordered my delivery online and was given an "expected" delivery time of 8.45pm which was ideal.
Since the order goes via a 3rd party payment merchant I always like to call just to make sure its all gone through okay which I did shortly after, and was surprised to hear it was "on its way".....nearly 1-hour earlier than it said online but no problem for me, I left friends and family and went home.
25 mins later....no food arrival, and when calling told was told "yes on its left as is on it's way". (surely imminent?).
20mins later had to call again and was apologetically told it's only "3-4mins away".
Told them I wasnt happy and I hope it's not cold, I dont mind if its late but please dont lie to me. They reaffirmed it was "3-4mins away and dont worry the food is in special boxes to keep hot"
Another 20mins after that it arrived!!! And the curry was indeed cold so I had to put in microwave.
Look, I genuinely do not care if food is going to be late, I totally appreciate its a busy time of year and things inevitably go wrong. But lying to customers is just unacceptable. I run my own business and being brave and owning up to errors is integral to customer service
Really pissed off as a result. I curtailed my time with family and friends when it was meant to be an hour early, then had to chase my order 3 times after lies, and then had to warm it all up when it arrived.
Even if it means slightly worse food elsewhere, today is my last order with Mango Tree.
Got to have your principles.
HOWEVER their service handling tonight was abysmal. I ordered my delivery online and was given an "expected" delivery time of 8.45pm which was ideal.
Since the order goes via a 3rd party payment merchant I always like to call just to make sure its all gone through okay which I did shortly after, and was surprised to hear it was "on its way".....nearly 1-hour earlier than it said online but no problem for me, I left friends and family and went home.
25 mins later....no food arrival, and when calling told was told "yes on its left as is on it's way". (surely imminent?).
20mins later had to call again and was apologetically told it's only "3-4mins away".
Told them I wasnt happy and I hope it's not cold, I dont mind if its late but please dont lie to me. They reaffirmed it was "3-4mins away and dont worry the food is in special boxes to keep hot"
Another 20mins after that it arrived!!! And the curry was indeed cold so I had to put in microwave.
Look, I genuinely do not care if food is going to be late, I totally appreciate its a busy time of year and things inevitably go wrong. But lying to customers is just unacceptable. I run my own business and being brave and owning up to errors is integral to customer service
Really pissed off as a result. I curtailed my time with family and friends when it was meant to be an hour early, then had to chase my order 3 times after lies, and then had to warm it all up when it arrived.
Even if it means slightly worse food elsewhere, today is my last order with Mango Tree.
Got to have your principles.
翻译：首先，值得称赞的是，到目前为止，我在印度外卖店里用过芒果树大概10次（过去几个月3次），而且食物非常非常好；这显然是最重要的事情。所以在这方面绝对没有抱怨！
然而，他们今晚的服务处理很糟糕。我在网上订购了送货服务，得到的“预计”送货时间是晚上 8.45 分，这是理想的时间。
由于订单是通过第 3 方支付商家进行的，所以我总是喜欢打电话以确保一切顺利，不久之后我就这样做了，并且很惊讶地听到它“正在路上”......将近 1-比网上说的早了一个小时，但对我来说没问题，我离开了朋友和家人回家了。
25 分钟后......没有食物到达，当打电话告知时被告知“是的，在它的左边，因为正在路上”。 （肯定迫在眉睫？）。
20 分钟后，我不得不再次打电话，并被抱歉地告知，只有“3-4 分钟路程”。
告诉他们我不高兴，我希望天气不冷，我不介意是否迟到，但请不要对我撒谎。他们重申“距离酒店 3-4 分钟路程，不用担心食物装在特殊的盒子里以保持热”
又过了20分钟，它就到了！咖喱确实很冷所以我不得不放进微波炉。
看，我真的不在乎食物是否会迟到，我完全理解这是一年中的繁忙时间，事情不可避免地会出错。但对顾客撒谎是不可接受的。我经营自己的生意，勇敢并承认错误是客户服务不可或缺的一部分
结果真的很生气。当我本来应该提前一个小时到达时，我减少了与家人和朋友在一起的时间，然后在谎言之后不得不追赶我的订单 3 次，然后当它到达时不得不将其全部加热。
即使这意味着其他地方的食物稍差，今天是我在芒果树的最后一份订单。
一定要有自己的原则。
然而，他们今晚的服务处理很糟糕。我在网上订购了送货服务，得到的“预计”送货时间是晚上 8.45 分，这是理想的时间。
由于订单是通过第 3 方支付商家进行的，所以我总是喜欢打电话以确保一切顺利，不久之后我就这样做了，并且很惊讶地听到它“正在路上”......将近 1-比网上说的早了一个小时，但对我来说没问题，我离开了朋友和家人回家了。
25 分钟后......没有食物到达，当打电话告知时被告知“是的，在它的左边，因为正在路上”。 （肯定迫在眉睫？）。
20 分钟后，我不得不再次打电话，并被抱歉地告知，只有“3-4 分钟路程”。
告诉他们我不高兴，我希望天气不冷，我不介意是否迟到，但请不要对我撒谎。他们重申“距离酒店 3-4 分钟路程，不用担心食物装在特殊的盒子里以保持热”
又过了20分钟，它就到了！咖喱确实很冷所以我不得不放进微波炉。
看，我真的不在乎食物是否会迟到，我完全理解这是一年中的繁忙时间，事情不可避免地会出错。但对顾客撒谎是不可接受的。我经营自己的生意，勇敢并承认错误是客户服务不可或缺的一部分
结果真的很生气。当我本来应该提前一个小时到达时，我减少了与家人和朋友在一起的时间，然后在谎言之后不得不追赶我的订单 3 次，然后当它到达时不得不将其全部加热。
即使这意味着其他地方的食物稍差，今天是我在芒果树的最后一份订单。
一定要有自己的原则。
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