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资质规则
旅行
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Lack of customer service
gv379
Lack of customer service
Wagamama的点评
点评：Today I decided I wanted a ramen from wagamama so I placed my order upon receiving it I'm starving at this point I eagerly open my raven so I could enjoy that delicious broth to my surprise there was none i decide to call up the store to find out why they sent me noodles with no broth a staff member picks up the phone I make her aware of the issue so she said ill get my manager bare with finally after what felt like an eternity on the phone waiting this lady comes on the phone and make out she in charge so I proceed to ask how come I've been sent noodles with no broth she replied with almost what felt like a passive aggressive mocking tone of voice and proceed to say that well what happens is that the noodles soak up the broth and that she aware it's quite common thing to happen when noodles are put in with the broth I than say excuse my language but what your saying is a pisstake as the item is a ramen and should come with broth I also mentioned that when I ordered this dish in past broth come separately and not all mixed in together like it came this time she than goes on a rant how before there was a packaging issue and that why they no longer sent them separately as I was about to reply she hung the phone of and hasn't called back I was left feeling annoyed and frustrated with the response I received I am a repeat customer and I think I am now put of ordering from wagamama again I won't recommend to friends or family manager and staff need looking into and retrained to deal with complaints better.
翻译：今天我决定要一份 wagamama 的拉面，所以一收到就下了订单，此时我饿极了，我急切地打开我的拉面，这样我就可以享受那美味的汤，令我惊讶的是，没有汤，我决定打电话给商店，了解为什么他们给我送的面条没有汤，一位工作人员接了电话，我告诉了她这个问题，所以她说我会让我的经理承担责任，终于在电话里等了很久之后，这位女士接了电话，假装她是负责人，所以我继续问为什么我收到的面条没有汤，她回答的语气几乎像是消极的嘲讽，然后说，好吧，发生的事情是面条吸收了汤，她知道当面条和汤一起放进去时，这是很常见的事情，我说对不起我的语言，但你的说法很可笑，因为这是拉面，应该配汤，我还提到，当我过去点这道菜时，汤是单独送的，而不是混合在一起的就像这次寄来的那样，她开始咆哮，之前为什么存在包装问题，为什么他们不再单独发送，当我正要回复时，她挂断了电话，没有回电话，我对收到的回复感到恼火和沮丧，我是回头客了，我想我现在不会再从 wagamama 订购了，我不会推荐给朋友或家人经理和员工需要调查和再培训以更好地处理投诉。
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