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Terrible experience. Poor service across all of our booking
Neilcatele
Terrible experience. Poor service across all of our booking
The Wharf的点评
点评：We booked the private room for a business lunch for 17 people. It was £300 booking fee but because it was daytime we negotiated it down to £100. Menu sent 2 weeks prior as everything had to be pre ordered. Day he fire event sent new menu- told any changes can be booked on day. Annoying but ok these things happen. We arrive- room not ready. Left for 15 minutes waiting for room.clearly forgotten we were coming. We said if you can’t accommodate us tell us now and we will go elsewhere. Told that kitchen will be fine. Finally get into room- has other things stored in it, no prep done other than cutlery put out. Then waited 10 minutes before anyone came to do drinks. Then given our preorders and three menus and told to check order against new food options! Drinks took ages. Had to take sheet with new orders to bar. About 15 mins later they come to say some of the new food not available. Unbelievably unprofessional. Whole thing was a joke. We were set to be there for 3 courses and drinks. We told them not to bother with anything else other than mains. Server comes down with first meal ( we have been here an hour) and yells like a fishwife at us. We stood up and left, got our £100 room fee back at least. So embarrassing for us as we were hosting a business lunch. Try to use local businesses and this is how they treat you. Never again.
翻译：我们预订了私人房间，供 17 人享用商务午餐。预订费是 300 英镑，但因为是白天，我们协商后降到了 100 英镑。由于所有东西都必须预订，菜单提前 2 周发送给我们。发生火灾的那天，他们发送了新菜单，并告知任何更改都可以在当天预订。烦人，但好吧，这些事情发生了。我们到达时，房间尚未准备好。等了 15 分钟，显然忘记了我们要来。我们说如果你们不能容纳我们，请现在告诉我们，我们会去其他地方。告诉厨房会没问题。最后进入房间时，里面存放了其他东西，除了摆放餐具外没有做其他准备。然后等了 10 分钟才有人来喝饮料。然后给了我们预订单和三份菜单，并告知要根据新的食物选项检查订单！饮料等了很长时间。不得不拿着写有新订单的单子去酒吧。大约 15 分钟后，他们过来说有些新食物没有了。难以置信的不专业。整件事就是一个笑话。我们本来打算在那里点三道菜和饮料。我们告诉他们除了主菜什么都不用点。服务员端着第一道菜过来（我们才来了一个小时），然后像个卖鱼的一样冲我们吼叫。我们起身离开，至少拿回了100英镑的房费。我们当时是在举办商务午餐，真是太尴尬了。试试本地餐厅，他们就是这么对待你的。再也不来了。
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