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Refusing a 2 year old a hot chocolate… Would give 0 but can’t.
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Refusing a 2 year old a hot chocolate… Would give 0 but can’t.
O Briens Sandwich Bar的点评
点评：O Brien's Sandwich Cafe New Ross to your staff, management and owners:
Having tried to support small businesses and local businesses in general throughout my life and even more so during the tough times brought on by COVID-19. I am saddened to have to write this review, and it is in no way meant to ruin your business but to express deep concern for the way your staff are treating people who are trying to shop local and support small businesses. Guidelines for mask wearing in indoor hospitality were removed on January 22nd by the Department of An Taoiseach, however a member of your team refused my 2 year old nephew a hot chocolate on Monday 24th January simply because his dad was not wearing a mask, when indeed he no longer needed to. He calmly told your staff member that these were no longer the rules and was told he was wrong. He was told to leave, with a heartbroken two year old who couldn't understand why the lady wouldn't let them buy a hot chocolate.... having checked the doors, windows etc for mask signage before even entering, my brother was taken aback at being asked about one, let alone being forced to leave with his son for no reason. I understand that guidelines have been ever changing and at times hard to keep up with, but as business owners, especially in the business of hospitality, it is your duty to keep up to date with said guidelines when implemented and equally when they are removed. I will never step foot in your cafe ever again, and will advise everyone I know about this incident also. There are plenty of businesses in this town that appreciate our custom and we are all more than happy to help them thrive and support them. Discrimination is discrimination no matter what way you try to dress it up. To make matters worse, after you treated them in such a poor manner, he went home and read up on the guidelines to ensure he did not make an error and then sent it to your page privately at which point you realised you were wrong and instead of addressing your short comings, you blocked him from your Facebook page (why? in case he left a public review? are you ashamed of your behaviour? are you trying to protect your image?) Shame on you, what awful customer service, repeatedly. For anyone wondering about the updated guidelines, Failte Ireland are no longer issuing industry guidelines and are simply directing people to the government website, i contacted the restaurant association of ireland also, who agree the government website is the most up to date guidance on the matter. Check the government website for the details but the image attached shows the list of places where masks are required.
Having tried to support small businesses and local businesses in general throughout my life and even more so during the tough times brought on by COVID-19. I am saddened to have to write this review, and it is in no way meant to ruin your business but to express deep concern for the way your staff are treating people who are trying to shop local and support small businesses. Guidelines for mask wearing in indoor hospitality were removed on January 22nd by the Department of An Taoiseach, however a member of your team refused my 2 year old nephew a hot chocolate on Monday 24th January simply because his dad was not wearing a mask, when indeed he no longer needed to. He calmly told your staff member that these were no longer the rules and was told he was wrong. He was told to leave, with a heartbroken two year old who couldn't understand why the lady wouldn't let them buy a hot chocolate.... having checked the doors, windows etc for mask signage before even entering, my brother was taken aback at being asked about one, let alone being forced to leave with his son for no reason. I understand that guidelines have been ever changing and at times hard to keep up with, but as business owners, especially in the business of hospitality, it is your duty to keep up to date with said guidelines when implemented and equally when they are removed. I will never step foot in your cafe ever again, and will advise everyone I know about this incident also. There are plenty of businesses in this town that appreciate our custom and we are all more than happy to help them thrive and support them. Discrimination is discrimination no matter what way you try to dress it up. To make matters worse, after you treated them in such a poor manner, he went home and read up on the guidelines to ensure he did not make an error and then sent it to your page privately at which point you realised you were wrong and instead of addressing your short comings, you blocked him from your Facebook page (why? in case he left a public review? are you ashamed of your behaviour? are you trying to protect your image?) Shame on you, what awful customer service, repeatedly. For anyone wondering about the updated guidelines, Failte Ireland are no longer issuing industry guidelines and are simply directing people to the government website, i contacted the restaurant association of ireland also, who agree the government website is the most up to date guidance on the matter. Check the government website for the details but the image attached shows the list of places where masks are required.
翻译：O Brien's Sandwich Cafe New Ross 致您的员工、管理层和业主：
我一生都在努力支持小型企业和当地企业，在 COVID-19 带来的艰难时期更是如此。我很难过不得不写这篇评论，这绝不意味着破坏您的业务，而是对您的员工对待试图在本地购物和支持小企业的人的方式表示深切关注。 1 月 22 日，总理府取消了在室内招待时戴口罩的指导方针，但是您团队的一名成员在 1 月 24 日星期一拒绝了我 2 岁的侄子的热巧克力，仅仅是因为他的父亲没有戴口罩，而实际上他不再需要了。他平静地告诉你的工作人员，这些不再是规则，并被告知他错了。他被告知要离开，一个伤心欲绝的两岁孩子不明白为什么这位女士不让他们买热巧克力……在进入之前检查了门窗等是否有面具标志，我的兄弟是被问及其中一个时感到吃惊，更不用说无缘无故被迫与儿子离开了。我知道准则一直在不断变化，有时很难跟上，但作为企业主，尤其是在酒店业，您有责任在实施时及时了解上述准则，同样在它们被删除时。我永远不会再踏进你的咖啡馆，并且也会将这件事告诉我认识的每个人。这个镇上有很多企业欣赏我们的习俗，我们都非常乐意帮助他们蓬勃发展并支持他们。歧视就是歧视，不管你怎么装扮它。更糟糕的是，在你以如此糟糕的方式对待他们之后，他回家并仔细阅读了指南以确保他没有犯错，然后私下将其发送到你的页面，这时你意识到你错了，而是为了解决你的缺点，你把他从你的 Facebook 页面上屏蔽掉了（为什么？万一他发表了公开评论？你为自己的行为感到羞耻吗？你是想保护自己的形象吗？）你真丢人，多么糟糕的客户服务，一再重复.对于任何想知道更新指南的人，Failte Ireland 不再发布行业指南，只是将人们引导至政府网站，我也联系了爱尔兰餐馆协会，他们同意政府网站是有关此事的最新指南.查看政府网站了解详细信息，但所附图片显示了需要戴口罩的地方列表。
我一生都在努力支持小型企业和当地企业，在 COVID-19 带来的艰难时期更是如此。我很难过不得不写这篇评论，这绝不意味着破坏您的业务，而是对您的员工对待试图在本地购物和支持小企业的人的方式表示深切关注。 1 月 22 日，总理府取消了在室内招待时戴口罩的指导方针，但是您团队的一名成员在 1 月 24 日星期一拒绝了我 2 岁的侄子的热巧克力，仅仅是因为他的父亲没有戴口罩，而实际上他不再需要了。他平静地告诉你的工作人员，这些不再是规则，并被告知他错了。他被告知要离开，一个伤心欲绝的两岁孩子不明白为什么这位女士不让他们买热巧克力……在进入之前检查了门窗等是否有面具标志，我的兄弟是被问及其中一个时感到吃惊，更不用说无缘无故被迫与儿子离开了。我知道准则一直在不断变化，有时很难跟上，但作为企业主，尤其是在酒店业，您有责任在实施时及时了解上述准则，同样在它们被删除时。我永远不会再踏进你的咖啡馆，并且也会将这件事告诉我认识的每个人。这个镇上有很多企业欣赏我们的习俗，我们都非常乐意帮助他们蓬勃发展并支持他们。歧视就是歧视，不管你怎么装扮它。更糟糕的是，在你以如此糟糕的方式对待他们之后，他回家并仔细阅读了指南以确保他没有犯错，然后私下将其发送到你的页面，这时你意识到你错了，而是为了解决你的缺点，你把他从你的 Facebook 页面上屏蔽掉了（为什么？万一他发表了公开评论？你为自己的行为感到羞耻吗？你是想保护自己的形象吗？）你真丢人，多么糟糕的客户服务，一再重复.对于任何想知道更新指南的人，Failte Ireland 不再发布行业指南，只是将人们引导至政府网站，我也联系了爱尔兰餐馆协会，他们同意政府网站是有关此事的最新指南.查看政府网站了解详细信息，但所附图片显示了需要戴口罩的地方列表。
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