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849SteveH849
Remote management and it failed
凯尔斯特罗姆酒店的点评
点评：The hotel is managed remotely.
After receiving booking confirmation from booking.com (and paid), I received a call telling me that I had to check-in via a link in an email received from the hotel. This was necessary for me to receive my access code apparently
I duly obliged & was then faced with either a £100 deposit in case of damages or a £10.70 waiver, a complete surprise!
Upon arrival the access code didn’t open the outdoor key safe. No one around to ask. Eventually with the help of the restaurant staff I learned this code was for the room door. And the last digit was a hash, no hash on the key pad. Again restaurant staff helped., you had to press the bell key for #
We had a coffee in the room using the 2 milk portions in the room. I called the number provided for any issues to ask for some more milk for later. Unfortunately the remote staff member advised we only get 2 & they won’t be replenished until Monday !,, ( it was a Saturday).
Breakfast is not available until 9am! Every day!
The room printed information said checkout at 11. I clicked the checkout link in another email & it said there strictly 10am!
We left in a hurry just before 10 fearing a late checkout fee (they had £100 of my money)
If you are going to run a hotel remotely you have to have good systems & please leave a good handful of room refreshments!
Ironically after leaving, I received another hotel email asking about my stay & if I had any issues report the “direct to the hotel”
After receiving booking confirmation from booking.com (and paid), I received a call telling me that I had to check-in via a link in an email received from the hotel. This was necessary for me to receive my access code apparently
I duly obliged & was then faced with either a £100 deposit in case of damages or a £10.70 waiver, a complete surprise!
Upon arrival the access code didn’t open the outdoor key safe. No one around to ask. Eventually with the help of the restaurant staff I learned this code was for the room door. And the last digit was a hash, no hash on the key pad. Again restaurant staff helped., you had to press the bell key for #
We had a coffee in the room using the 2 milk portions in the room. I called the number provided for any issues to ask for some more milk for later. Unfortunately the remote staff member advised we only get 2 & they won’t be replenished until Monday !,, ( it was a Saturday).
Breakfast is not available until 9am! Every day!
The room printed information said checkout at 11. I clicked the checkout link in another email & it said there strictly 10am!
We left in a hurry just before 10 fearing a late checkout fee (they had £100 of my money)
If you are going to run a hotel remotely you have to have good systems & please leave a good handful of room refreshments!
Ironically after leaving, I received another hotel email asking about my stay & if I had any issues report the “direct to the hotel”
翻译：这家酒店是远程管理的。
在收到booking.com的预订确认（并付款）后，我接到一个电话，告诉我必须通过酒店邮件里的链接办理入住。显然，这是获取门禁密码的必要条件。
我照做了，然后被告知要么支付100英镑的押金以防损坏，要么免除10.70英镑的押金，真是出乎意料！
抵达后，门禁密码打不开室外的钥匙保险箱。周围没有人可以问。最后在餐厅工作人员的帮助下，我才知道这是房门的密码。最后一位数字是一个井号，而键盘上没有井号。餐厅工作人员再次帮忙，你得按门铃键才能输入#。我们在房间里用了两份牛奶在房间里喝了杯咖啡。我拨打了提供的电话号码，想再要一些牛奶，以备不时之需。可惜的是，远程工作人员告诉我们只有两份牛奶，而且要到周一才会补货！（那天是星期六）。
早餐供应时间是早上9点！每天都这样！
房间打印的信息显示退房时间为上午11点。我点击了另一封邮件中的退房链接，结果显示严格限制在上午10点！
我们10点前匆忙离开，担心要支付延迟退房费（他们扣了我100英镑的钱）。
如果你要远程管理一家酒店，你必须拥有完善的系统，并且请务必在房间里留下足够的茶点！
讽刺的是，离开后，我又收到一封酒店邮件，询问我的住宿情况，并要求我“直接向酒店”报告。
在收到booking.com的预订确认（并付款）后，我接到一个电话，告诉我必须通过酒店邮件里的链接办理入住。显然，这是获取门禁密码的必要条件。
我照做了，然后被告知要么支付100英镑的押金以防损坏，要么免除10.70英镑的押金，真是出乎意料！
抵达后，门禁密码打不开室外的钥匙保险箱。周围没有人可以问。最后在餐厅工作人员的帮助下，我才知道这是房门的密码。最后一位数字是一个井号，而键盘上没有井号。餐厅工作人员再次帮忙，你得按门铃键才能输入#。我们在房间里用了两份牛奶在房间里喝了杯咖啡。我拨打了提供的电话号码，想再要一些牛奶，以备不时之需。可惜的是，远程工作人员告诉我们只有两份牛奶，而且要到周一才会补货！（那天是星期六）。
早餐供应时间是早上9点！每天都这样！
房间打印的信息显示退房时间为上午11点。我点击了另一封邮件中的退房链接，结果显示严格限制在上午10点！
我们10点前匆忙离开，担心要支付延迟退房费（他们扣了我100英镑的钱）。
如果你要远程管理一家酒店，你必须拥有完善的系统，并且请务必在房间里留下足够的茶点！
讽刺的是，离开后，我又收到一封酒店邮件，询问我的住宿情况，并要求我“直接向酒店”报告。
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