点评:We booked for 3 nights in the Royal Hotel Elgin and were put in the annex room 2 . The hall and stair carpet were threadbare in places. Then we found Dirty pillows which we got changed. very uncomfortable bed, filthy shower curtain, dirty carpet, no cold water only one bedside cabinet, broken lampshade leaning on bulb(Fire hazard ) couldn’t switch of lights without getting out of bed. We complained and got put to another room in the annex room 8 The bed was clean and comfortable but the shower door handle was broken, the lid of the cistern was broken, no plug for the sink, toilet roll holder was broken, no bbc or itv channels on tv. We informed the manageress and were told it would be fixed that day. Unfortunately not . My partner tried to speak to the manageress but she wouldn’t communicate. We feel that it spoiled our holiday and certainly will never go back. What you see on their website is FALSE
翻译:我们在皇家埃尔金酒店预订了 3 晚,被安排在附楼 2 号房间。大厅和楼梯地毯有些地方很破旧。然后我们发现枕头很脏,我们让他们换了。床非常不舒服,浴帘很脏,地毯很脏,没有冷水,只有一个床头柜,灯罩坏了靠在灯泡上(有火灾隐患),不能在不起床的情况下开关灯。我们投诉后被安排到附楼 8 号房间的另一个房间。床很干净舒适,但淋浴门把手坏了,水箱盖坏了,水槽没有塞子,卫生纸架坏了,电视上没有 BBC 或 ITV 频道。我们通知了女经理,被告知当天会修好。不幸的是没有。我的伙伴试图与女经理交谈,但她不肯沟通。我们觉得这毁了我们的假期,绝对不会再来了。您在他们网站上看到的内容是错误的