点评:Terrible experience.
I’ve been to Sano Glasgow a dozen or more times, the pizza is ok, not amazing but perfectly ok. Kind of like a pound shop version of a decent pizza but miles above Dominoes etc. Genuinely not bad.
This time I ordered my pizza and they brought it with the wrong toppings. No big deal, please bring me the pizza I ordered. Except they don’t do that, loads of delivery orders are being made, orders for new customers are being made but they just aren’t making my pizza. So I just give up eventually and go elsewhere.
Mistakes get made, who cares? But if you make a mistake you have to prioritise the replacement pizza above the takeaway orders, give the customer their pizza and they will be happy. I’m asking for so little, just give me the mediocre pizza I ordered and I’ll eat it and come back.
Definitely won’t eat here again.
Positive was an amazing staff member with a North American accent, the mistake was nothing to do with her but she tried to rectify it with great customer service but it was too late.
翻译:糟糕的体验。
我去过Sano Glasgow十几次了,披萨还行,不算惊艳,但绝对可以接受。有点像一镑店里那种不错的披萨,但比达美乐等店好太多了。真的不错。
这次我点了披萨,他们送来的配料不对。没什么大不了的,请把我点的披萨给我送过来。可惜他们不这样做,外卖订单很多,新顾客的订单也很多,就是不做我的披萨。所以我最终放弃了,去了别的地方。
错误难免,谁在乎呢?但如果你犯了错误,你必须优先考虑替换披萨,而不是外卖订单,把披萨交给顾客,他们就会满意。我的要求这么低,只要给我点的那个平庸的披萨,我就吃完再来。
绝对不会再来这里吃了。
Positive 是一位出色的员工,操着北美口音,这个错误与她无关,但她试图通过优质的客户服务来纠正它,但为时已晚。