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This Costa is struggling!
Michael S
This Costa is struggling!
Costa Coffee的点评
点评：This Costa is struggling! It seems to be suffering from a lack of ability to hold its staff, not enough staff on and often resorting to using take away cups because they don't have enough staff to run the dishwasher, let alone clean and clear tables and toilets. I get the impression that the staff turn around might be a reflection of understaffing and/or there might be a top down management issue as the staff often seem unhappy. There's also a culture of 'power' training I witness with older staff telling new/younger staff how to do things in an awkward for the customer power imbalance way, not pleasant to witness. The coffee is fine when the machines are working, the cakes decent, the sandwiches are m&s and the rest lack lustre. On the up side, the back of the shop is a great little nook to hide out and work! Not enough staff to tell you to move on!
This Costa needs a staff makeover and decent number of staffing to function better.
This Costa needs a staff makeover and decent number of staffing to function better.
翻译：这个科斯塔在挣扎！它似乎缺乏留住员工的能力，没有足够的员工，而且经常求助于使用外卖杯，因为他们没有足够的员工来运行洗碗机，更不用说清洁桌子和厕所了。我的印象是，员工转机可能反映了人手不足和/或可能存在自上而下的管理问题，因为员工通常看起来不高兴。还有一种“权力”培训文化，我见证了老员工告诉新员工/年轻员工如何以一种尴尬的方式为客户权力失衡做事，这让人不愉快。机器工作时咖啡很好，蛋糕不错，三明治是 m&s，其余的则缺乏光泽。从好的方面来说，商店的后面是一个隐藏和工作的好小角落！没有足够的员工告诉你继续前进！
这个哥斯达黎加需要员工改造和体面的员工数量才能更好地运作。
这个哥斯达黎加需要员工改造和体面的员工数量才能更好地运作。
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