点评:What a disappointment. I found the Bothy at Boglily on TA, loved the look of the place, the gorgeous photos of cooked food on their site and the good reviews. We are doing a road trip and this was going to be our Sunday morning treat. The car park was jammed with cars and we saw people standing in a queue to pet baby goats. Upon entering the inviting Bothy and asking a young man for a table, we were told that we couldn’t bring our dog in. Fair enough. Not every dining establishment is dog-friendly. Though I was a bit surprised as the restaurant is in a buffalo farm, there’s a petting zoo and it’s in the countryside. The sun was shining so I asked if we could order our meal and sit at the table on the deck, directly next to the door of The Bothy (see photo for proximity). The young man’s response was that they don’t offer takeaway. I queried whether a table one step from the door qualified as takeaway. It reminded me of the TV ad with the man trying to buy potatoes at a farm shop and being told that he can only pay with digital currency. People taking themselves so seriously that they don’t think of the customer experience.
We had driven up from our holiday cottage at Kinghorn especially to get a nice cooked breakfast from their lovely menu, so my surprise and disappointment were apparent. I was directed to the outdoor kiosk they call the Milk Bar to order something from their limited selection. We ordered one Double Cheese Toastie with fries, a latte, an affogato milkshake ( made with buffalo milk ice cream) and a scone, which was on their menu. The two lovely servers told me that they don’t sell scones outside and I would have to go to the Bothy Café to get one. When I explained that I had been told up there that I couldn’t get anything from them takeaway, the young woman offered to go get one for me. They were both very sweet and I apologised for my previous grumpiness. Unfortunately, it wasn’t worth the trouble. The cheese toastie and fries were served in a cardboard tray. The toastie was on “cheap white bread” according to my partner. I didn’t taste it. The fries and the milkshake however, were excellent. My scone was dry, cold and crumbled into breadcrumb texture when I tried to spread some butter on it. The crumb was impossible to pick up and eat but my dog liked it. It wasn’t worth eating for me as it then began to rain and we had to head for the car. I can’t help but think that the very cheerful, welcoming and upmarket website promises more than it delivers.
翻译:真是令人失望。我在 TA 的 Boglily 找到了 Bothy,很喜欢这个地方的外观、网站上精美的熟食照片和好评。我们正在进行一次公路旅行,这将是我们周日早上的享受。停车场挤满了汽车,我们看到人们排队抚摸小山羊。当我们进入诱人的 Bothy 并向一位年轻人要一张桌子时,我们被告知我们不能带狗进来。这很公平。并不是每家餐厅都允许带狗。不过我有点惊讶,因为这家餐厅位于一个水牛农场,有一个宠物动物园,而且它位于乡村。阳光明媚,所以我问我们是否可以点餐并坐在甲板上的桌子旁,就在 Bothy 的门旁边(见照片了解距离)。这位年轻人回答说他们不提供外卖。我询问离门一步之遥的桌子是否符合外卖条件。这让我想起了电视广告,一个男人想在一家农场商店买土豆,却被告知只能用数字货币支付。人们太过严肃,根本不考虑客户体验。
我们从 Kinghorn 的度假小屋开车过来,特意从他们可爱的菜单中选择一份美味的熟食早餐,所以我的惊讶和失望显而易见。我被引导到他们称之为 Milk Bar 的户外售货亭,从他们有限的选择中订购一些东西。我们点了一份双层奶酪吐司配薯条、一杯拿铁、一杯阿芙佳朵奶昔(用水牛奶冰淇淋制成)和一份烤饼,这是他们菜单上的。两位可爱的服务员告诉我,他们不卖外面的烤饼,我必须去 Bothy Café 买一个。当我解释说我被告知那里不能买到外卖时,那位年轻女士主动提出去帮我买一个。他们都很贴心,我为之前的暴躁道歉。不幸的是,这不值得这么麻烦。奶酪吐司和薯条放在一个纸板托盘里。据我的同伴说,吐司放在“廉价白面包”上。我没有尝到它的味道。然而,薯条和奶昔却很棒。我的司康饼又干又冷,当我试图在上面涂上一些黄油时,它碎成了面包屑状。面包屑不可能捡起来吃,但我的狗却喜欢它。对我来说,它不值得一吃,因为后来下起了雨,我们不得不开车回家。我不禁想到,这个非常令人愉快、热情和高档的网站承诺的比它提供的要多。