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No food. No refund. Not Nando’s problem!
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No food. No refund. Not Nando’s problem!
Nando's Dundee - Nethergate的点评
点评：Online order from the city centre shop. Nando’s are in partnership with deliveroo for delivery. Deliveroo did come to my door but by the time I answered it in the same minute he rang the bell the driver was away with my order but marked my online order as delivered. Phoned shop spoke to one person said I’ll put you on to my manager, spoke to manager (??? Gupta), he didn’t like I couldn’t understand why they weren’t sorting it out and said I’ll put you onto the manager?? Thought I was! Put me on to Amy. Amy didn’t like that I didn’t want to phone a London number for deliveroo. She constantly spoke over me when I was trying to understand the process of ‘it’s nothing they can help with’ so we were both talking at the same time. She got louder, I wouldn’t let her talk over me so I got louder (I wasn’t the loudest I just didnt let her cut me off) she didn’t like that so told me she wouldn’t let me shout at her?! and put the phone down on me without giving me any details on how to get my money back. I had to phone the shop again for this information. Not sure what process they go through to become a manager but Amy has not finished her course. Still not resolved. Still no food (wouldn’t want it now as not sure it would reach me in good order if you know what I mean) and no refund. Picture of deliver driver from deliveroo attached
翻译：从市中心商店在线订购。 Nando's 与 Deliveroo 合作提供送货服务。 Deliveroo 确实来到了我家门口，但当我在同一分钟接听时，他按响了门铃，司机已经离开了我的订单，但将我的在线订单标记为已交付。打电话给商店的一个人说我会把你转给我的经理，和经理（？？？古普塔）交谈，他不喜欢我不明白为什么他们不解决这个问题并说我会把你交给经理？？我还以为是呢！把我交给艾米。艾米不喜欢我不想拨打伦敦的送货电话。当我试图理解“他们无能为力”的过程时，她不断地对我说话，所以我们俩同时说话。她变得更大声，我不让她说话，所以我变得更大声（我不是最大声的，我只是没有让她打断我）她不喜欢这样，所以告诉我她不会让我大喊大叫她？！然后挂断了我的电话，却没有告诉我如何拿回我的钱的任何细节。我不得不再次打电话给商店以获取此信息。不知道他们要经历什么程序才能成为一名经理，但艾米还没有完成她的课程。还是没有解决。仍然没有食物（现在不想要它，因为不确定它是否会完好无损地到达我手中，如果你明白我的意思的话）并且没有退款。附上deliveroo的送货司机照片
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