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Slow, cold, wrong.
ABZBill
Slow, cold, wrong.
McDonald's的点评
点评：Slow, cold, wrong! 35 minutes wait from being four cars back from the drive-through order point. Barely any cars in the car park, hardly anybody in the restaurant, no effort in managing those waiting - they used to push those waiting for orders to the parking bays or the roadside, but every car just sat at the fulfilment window until their order was complete. I saw at least two returning their McFlurry ice creams that had melted in the wait, and they still handed the ice cream out as the first part of the order. 20 minutes after placing an order - two big mac meals, no changes, no special requests, two McFlurries - I got to the payment window, which remained closed as the 'team member' was taking another order. When it was opened and I paid by card, I asked what the delay was and was out and out lied to by being told it's because it was exceptionally busy (8pm Sunday, no it wasn't) and they're next to the event centre P&J Live (no, they're not) and everybody comes out of there and arrives at that McD's (there wasn't an event on, and if there was it'd not be ending at 8pm on a Sunday). Ten minutes to travel from the payment window to the fulfilment window, handed the ice cream and drinks, then the fulfilment window was closed, I suppose to allow time for the ice cream to melt, before being opened and a bag of food handed to me. I opened it to find medium fries, not large, more empty than full, and barely even warm. I handed it back and asked for the order to be corrected, expecting to be asked to park while that happened, but just sat there waiting for two portions of medium fries to be replaced with two portions of large fries. When I asked the team member what the delay was, I was told that it was because they were very understaffed and very busy. When I pointed out the car park and the restaurant were practically empty, I was told folk would be parked in the Lidl next door and the delivery orders and collection orders took a lot of time to prepare.
It's McD's, I don't expect much, but fast food should be fast, hot, and the order right. McDonald's Inverurie Road can't do any of those.
It's McD's, I don't expect much, but fast food should be fast, hot, and the order right. McDonald's Inverurie Road can't do any of those.
翻译：缓慢、冰冷、错误！从距离免下车订餐点四辆车的地方等了 35 分钟。停车场里几乎没有车，餐厅里也几乎没人，没有努力管理那些等待的人——他们过去常常把等待订单的人推到停车位或路边，但每辆车都只是停在订单执行窗口，直到他们的订单完成。我看到至少有两人退回了在等待过程中融化的麦旋风冰淇淋，他们仍然把冰淇淋作为订单的第一部分分发出去。下订单 20 分钟后——两个巨无霸套餐，没有找零，没有特殊要求，两个麦旋风——我到了付款窗口，因为“团队成员”正在接受另一个订单，所以窗口仍然关闭。当门被打开，我用卡支付后，我问为什么会延迟，结果被彻头彻尾地欺骗了，被告知因为店里非常忙（周日晚上 8 点，不是），而且他们在活动中心 P&J Live 旁边（不，不在），每个人都从那里出来，来到那家麦当劳（当时没有活动，如果有活动，周日晚上 8 点就不会结束）。从付款窗口到订单完成窗口花了十分钟，我递上了冰淇淋和饮料，然后订单完成窗口关闭了，我想是为了让冰淇淋融化，然后他们打开了一袋食物递给我。我打开它，发现是中号薯条，不大，空的而不是满的，甚至都几乎不热。我把它还给他们，要求更正订单，以为会让他们停车，但却只是坐在那里等着两份中号薯条被两份大号薯条替换。当我问团队成员延迟的原因时，他们告诉我这是因为他们人手严重不足而且非常忙。当我指出停车场和餐厅几乎空无一人时，他们告诉我人们会把车停在隔壁的 Lidl 超市，送货订单和取货订单需要很长时间才能准备好。
这是麦当劳，我期望不高，但快餐应该快速、热腾腾，而且点餐正确。因弗鲁里路的麦当劳做不到这些。
这是麦当劳，我期望不高，但快餐应该快速、热腾腾，而且点餐正确。因弗鲁里路的麦当劳做不到这些。
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