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So cold we kept our coats on
Robert B
So cold we kept our coats on
Llangewydd Arms的点评
点评：Visited back in January and gave a poor review because we ate our meals with our coats on as it was so cold. Apparently there was a problem with the heating though we were not advised of this at the time. It was a very cold day and we were glad to get into the car to blast the heaters on so we could defrost ourselves. Was asked to make contact regarding the problem tried several different avenues phoned, emailed both directly and left our review. It was very frustrating as the response asking for contact was never answered even though an apology was made and we were informed that the emails would be "jumped on" straight away (from January/Feb) and we would definitely be contacted within a few days. Still waiting! Seems to me that it makes the establishment appear that they are striving to resolve issues and complaints which in reality never happens but of course makes it look good on the response to reviews. Have dropped my original review to 1 star as can't go any lower which I would because of lack of interest and a total waste of my time .
翻译：一月份的时候我们去过那里，我们给了差评，因为当时太冷了，我们穿着外套吃饭。显然暖气出了问题，尽管当时我们不知道。那天非常冷，我们很高兴能上车打开暖气，这样我们就可以给自己解冻了。我们被要求联系他们解决这一问题，尝试了几种不同的方式，打电话、直接发电子邮件，并留下了我们的评论。这非常令人沮丧，因为要求联系的回复从未得到答复，尽管他们道了歉，并告知我们会立即“处理”电子邮件（从一月/二月开始），几天内肯定会联系我们。还在等！在我看来，这让这家餐厅看起来好像在努力解决问题和投诉，但实际上从未发生过，但这当然会让餐厅在评论回复中看起来不错。我把我的原始评论降到了 1 星，因为不能再低了，我会因为缺乏兴趣和完全浪费我的时间而降。
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